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Job Description
• Lead & develop customer engagement strategy & roadmap
• Lead customer engagement solution design & iteration
• Lead global customer experience projects roll out in China, incl. TODAI and CXF, manage operation process and track performance
• Lead organization’s field force change management for transformation adoption and sales team effectiveness improvement
• Collaborate with cross functions to ensure the transformational initiatives and relevant innovation in new product launch excellence and mature product LCM
• Integrate digital partner capabilities to maximize HCP facing services and internal user experiences
• Track field team & customer engagement effectiveness, ensure that aligned with company digital strategy, digital governance, legal and compliance guidelines
Qulifications
1. Digital or Marketing background preferred
2. Bachelor Degree is a must, MBA preferred
3. 10+ years relavant working experiences, with at least 5 years omni-channel / digital transformation related experiences, pharmaceutical industry & team leader experiences is a must
Shanghai, ChinaBeijing, China
Employee
Regular
Full time
We strive to transform lives. While the science we advance is constantly evolving, our core purpose is enduring. For more than two centuries, our values have guided us to do what’s right for patients and for society.
We know that changing lives requires us to do things differently. We start by listening to and addressing what really matters to patients, the people who love them, and those in the healthcare system who provide care. And that’s what inspires us all to be bold, push boundaries and set new standards that open up greater opportunities.
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