Unison Group

Customer Engagement Executive (1 year)

Unison Group  •  Singapore, SG (Onsite)  •  8 days ago
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Job Description

Responsibilities

  • Support the Customer Engagement team in the implementation, coordination and tracking of regulatory initiatives.
  • Assist in the operationalisation of new complaints‑handling frameworks, procedures and processes.
  • Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services.
  • Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc.
  • Undertake projects, assignments or ad‑hoc tasks as delegated by the Senior Manager or CE managers.

Requirements

  • Prior experience in complaints management, customer operations, and regulatory support would be preferred.
  • Strong written and verbal communication skills with the ability to handle customer interactions professionally and empathetically.
  • Ability to work independently while maintaining accuracy and service quality.
Unison Group

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2012
Website
com.sg
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