Support the forward-facing operations of the division of Campus Services as part of a team and serve as the first point of contact for students, faculty, staff, parents, alumni, and vendors. Handle computer, telephone, and in-person inquiries related to parking, Splash Cards and declining balance accounts, meal plans, and facilities repair requests. Manage sales of RTA passes and meal plans, add funds to Splash Card accounts, sell parking permits, process citation payments, and balance receipts. Answer questions related to shuttles and transportation, mail services, bookstores, the technology computer store, and facilities, while providing general information about Campus Services and the university. Work independently and step into other Campus Services roles as needed, such as assisting at the mail services front desk or supporting events like Grad Fest and New Student Orientation.
Minimum Qualification:
High school diploma or equivalent
4-5 years of customer service experience
Preferred Qualification:
Bachelor's degree
Knowledge of Tulane systems
Customer service experience in higher education
Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu
