Join a Team That Changes Lives — One Conversation at a Time
Ready to put your outbound sales skills to work in a role where every conversation truly counts — and get rewarded with a monthly performance bonus for it? Join our high-performing Customer Engagement Consultant at Sonova, the world’s largest hearing care company, and build a career where the calls you make create life-changing outcomes for people living with hearing loss.
We’re on the hunt for driven, results-obsessed sales professionals who know how to connect, engage and convert. This role is based in either Sydney or Melbourne — your city, your choice. If you thrive in a supportive, high-energy, and results-driven team, this is the move you’ve been waiting for.
Why You’ll Love This Role
As a Customer Engagement Consultant, you’ll have purposeful, warm conversations — reaching out to people who genuinely need your help. You’ll speak with warm leads, reconnect with past clients, and reach out to new prospects, booking appointments across our 180+ clinics nationwide. Your outbound sales skills will finally be put to work in a way that feels rewarding, not just relentless.
You'll also be at the forefront of something exciting by promoting the latest AI-powered hearing technology, helping people access innovations that are genuinely transforming the way the world sounds. Every call you make has real purpose. Every conversation changes someone’s life.
What You'll Do
About You
You live and breathe outbound sales. You know the rhythm of a fast-paced call centre environment, you know how to handle objections like a pro, and you’re hungry for a role where your skills are genuinely valued — and your results are genuinely rewarded. You love the thrill of hitting (and smashing) targets, and you’re ready to do it somewhere that truly matters. You bring:
Why Join Us?
At Sonova, we’re a global leader in hearing-care innovation operating across 100+ countries and trusted by millions. We’re dedicated to helping people hear the world without limitations, and we’re doing it with some of the most advanced hearing technology ever developed, including AI-powered solutions at the cutting edge of the industry.
When you join our team, you join a company making a real difference to the lives of people with hearing loss – every single day.
We offer:
Be Part of Something Bigger
In our team, every call counts. We celebrate wins, back each other up, and create an environment where high performers are recognised and rewarded. This isn’t just another call centre job — it’s a career with meaning.
Ready to bring your drive and determination somewhere it’ll make a real difference? Apply now — your next career move is one conversation away.
#LI-APL #ContactCentre #SalesOutbound #CallCentre
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
