Ruttley Services - Plumbing & Electrical

Customer Engagement & Call Specialist

Ruttley Services - Plumbing & Electrical  •  $60k - $70k/yr  •  Chatswood, AU (Onsite)  •  4 months ago
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Job Description

  • Be the voice of a trusted local brand
  • Ruttley Services has been servicing homes and businesses across Sydney for over 10 years, earning 300+ five-star reviews and a reputation for being reliable, responsive and reassuring.
  • We’re growing, and we’re looking for someone who brings warmth, confidence and positive energy to every conversation. This is not a cold-call sales job — it’s a customer-first role where you’ll support incoming enquiries and work warm leads from our database to help customers book the services they need.
  • If you’re a natural talker, love helping people, and want to work close to home in Chatswood with a supportive team, we want to hear from you.

    • What you’ll be doing

    • Answer incoming calls and assist customers with enquiries and bookings
    • Make outbound calls to warm leads from our existing customer base
    • Generate appointments for our plumbing & electrical services
    • Follow up on previous quotes and lost jobs
    • Maintain high call quality with a friendly, professional phone manner
    • Update customer information and manage bookings in our CRM
    • Support the team with scheduling and general admin tasks
    • Work toward achievable weekly and monthly performance targets

    Who we’re looking for

    • A bubbly, confident personality with strong phone presence
    • Customer-focused and genuinely enjoys helping people
    • Clear communicator with excellent verbal skills
    • Comfortable making outbound calls and handling busy call volumes
    • Organised, reliable and team-oriented
    • Self-motivated with a positive, can-do attitude
    • Local to Chatswood or surrounding areas preferred
    • Previous call centre / sales / customer service experience is a plus

    Why join Ruttley Services?

    • Supportive team culture that values personality and effort
    • Ongoing training and career development
    • Stable, growing company with strong local reputation
    • Regular social events and team outings
    • Work close to home in Chatswood
    • Ruttley Services - Plumbing & Electrical

    About Ruttley Services - Plumbing & Electrical

    Ruttley Services, with over 15 years experience we service central and suburban Sydney; the North Shore, Inner West, the Eastern Suburbs and Metropolitan Sydney.

    Our qualified team of licensed, insured plumbers, pipe reliners, electricians and gasfitters offer emergency and maintenance plumbing and electrical, hot water systems and hot water maintenance to homes and businesses Sydney-wide. We can also help you with Blocked Drains, Hot Water, Gas leaks/installations, Residential & Commercial Plumbing and electrical needs inc Bathrooms, kitchens & laundry plumbing, Leaking taps/showers, Toilet repair/installation, Burst pipes, Water & drainage, Gas leak detection, Pipes & underground systems, Storm water install & maintenance, Guttering repairs & maintenance. We'll inspect your property and give you a quote before we start work, explaining the scope of works in terms you will understand. Upfront pricing gives you 100% confidence and peace of mind.

    We wear shoe covers and lay mats to protect the work area. Everything we do is completed to the highest standards and we'll leave your home spotless. Our uniformed team is clean, courteous and on time – every time.

    If you're looking for a Sydney Plumber or Electrician; Chatswood, North Shore, Inner West, Eastern Suburbs you'll find Ruttley Services to be Responsive-Reliable-Reassuring...that's Ruttley 02 9904 7700.

    Industry
    Construction & Skilled Trades
    Company Size
    1-10 employees
    Headquarters
    Chatswood, AU
    Year Founded
    2003
    Website
    illawarratradies.com.au
    Social Media