KLA

Customer Engagement Applications Engineer

KLA  •  Beijing, CN (Onsite)  •  6 hours ago
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Job Description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Job Family Summary:

This jobs develops and implements product applications for existing KLA products to provide maximum value to the customer. They focus on projects related to product installation, customer education on product knowledge and usage capability. They perform product diagnosis and problem resolution, and interface with customer and KLA internal groups to verify that hardware and software problems have been resolved. They generate best known method documents, application notes and other applicable training materials. Field Applications Engineers also support any sales potential with situation like demonstration, Head to Head, product beta support, Joint Development Program to showcase KLA’s product. They also provide strategic sales support by providing competitive analysis, in-depth fab usage profile and gap analysis.

Responsibilities

  • Promptly respond to routine customer requests.
  • Provide technical support and execute detailed tool installation/upgrade test plans.
  • Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
  • Provide operational training to customers.
  • Own and execute value-added project like the STR, evaluation and H2H to deliver tool values to customers.
  • Develop, document and share tool BKM and usecases.
  • Support preparation and demonstration of products to the customer base.
  • Upon reaching L2 product certification, assist training activities of new engineers.
  • Gather and feedback competitive information (when appropriate and feasible) to region TEM and/or TD.
  • Gather gap analysis, fab profile and competition information to region TEM and/or TD.

Education and Expertise:

  • Masters degree (Science or Engineering) or BS with 1-3 years experience or equivalent combination of education and experience in engineering applications.
  • Semiconductor industry experience is preffered
  • Understands engineering principles and techniques related to area project activities. Working knowledge of major system components and their interactions.
  • Good working knowledge of customer processing knowledge.
  • Good working knowledge of various applications.
  • Ability to diagnose and resolve basic customer issues (e.g. separating service related issues from Applications).
  • Strong communication skills especially technical writing skills

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

KLA

About KLA

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

Visit us at: www.kla.com

Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.

Industry
Hardware & Semiconductors
Company Size
10,000+ employees
Headquarters
Milpitas, California
Year Founded
Unknown
Website
kla.com
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