Customer Enablement Specialist - Join Our Innovative Team at think-cell Software
Our Story
At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.
What You Will Do
The Customer Enablement Specialist will be responsible for ensuring the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region
Key Responsibilities:
Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
Lead think-cell training sessions and workshops, enhancing software adoption and value realization.
Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.
You will be great for this position if you have
2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
Professional-level proficiency in German and English required, both written and spoken.
Proven track record in creating and delivering training programs.
Excellent written verbal and communication skills.
Proven ability to analyze feedback and drive actionable results.
Our Values
As part of our team, you will embody and help shape the following principles that define us:
Forward Thinking We embrace change and challenge the status quo.
Ownership We take pride in our work and learn from our mistakes.
Customer First We prioritize delivering lasting value.
Unified Team We foster collaboration, respect, and integrity.
Strive for Excellence We set ambitious goals and pursue quality.
We believe in a human hiring process, every application is personally reviewed.
Why is think-cell the right place for you?
We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 210 people, committed to innovation and excellence.
think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!
think-cell is the world’s leading productivity software for creating data-driven business presentations in Microsoft PowerPoint, helping users create best-in-class slides. And do it faster.
think-cell users can generate sophisticated charts in just a few clicks, with the software automating best-practice design, labeling and annotations.
think-cell also helps PowerPoint users start building presentations faster by giving them easy access to their entire slide repository and a vast library of valuable resources. All this is complemented by a comprehensive set of tools that ensure consistency, guarantee accuracy, and aid collaboration across teams throughout the presentation creation journey.
Our software has more than 1,300,000 users across 35,000 organizations globally. think-cell is used by all 10 of the top global consulting firms, 88% of the Fortune 100, the entire DAX 40, and is taught at the top 10 US business schools.
