Job Description

Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Delivers assignments/projects on time and completes all aspects before delivering to internal clients. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Prepares project plans that aid in moving project forward. Stays up to date with the latest developments in the profession. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. Consistently demonstrates superior customer service skills and acts as a positive role model for all internal and external guests. Start rate 65K

Develops and maintains excellent rapport with quality gaming customers. Attracts, develops and retains new player patronage through personalized service. Assists in the development of programs to increase player worth while staying within established comping guidelines. Represents management at special events. Greets and hosts customers maintaining a high standard of courtesy, friendliness and a hospitable attitude. Assists customers in following procedures to obtain show reservations and complimentary privileges. Arranges special services for quality customers including air and ground transportation, accommodations, yachting excursions, and tickets to sporting events. Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. Responsible for meeting assigned goals and objectives. Assists in phone solicitation. Observes all employees in their customer contacts and works with supervisors in improving visual friendliness and courtesy. Position is designated as Atlantic City Operations for cross-property marketing purposes.

College degree or equivalent preferred; good communication skills; bilingual. Three to five years in Casino Operations or Customer Development. Advanced customer service skills and problem-solving skills.

NJ CER REQUIRED

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.