Job Description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

● Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.

● The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Focus on client retention, renewals & price increase & up-selling

● Compliant Management - To identify & resolve customer complaints within the specific timelines

● Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts

● To provide recommendations & suggestions to the branch for the improvement

● Conduct regular reviews & terminate the non-revival accounts

● SPOC for Branch Renewals

● Total concentration on Renewal business only

● Sole Responsible

● On-time CCM/SQS/SQA

● Timely Terminations

● Coordination between Customers & Operations

● Increase in Branch New Sales as Branch CSEs can focus only on New sales

● Reduction in Outstanding

● Lead Generation

Key Result Areas:

● Advance renewal follow-up and objection handling (with operational support).

● Send renewal letters with PI and perform regular updates in the renewal portal.

● Enter OCC data, ensure timely terminations, and follow up on outstanding items.

● Focus on productivity and renewal percentage improvement through effective customer

reviews.

● Ensure comprehensive process implementation and renewal portal usage.

● Aim for increased branch new sales.

Competencies (Skills essential to the role):

● Clear communication skills.

● Attentiveness.

● Ability to use positive language.

● Time management skills

● Data Analysis

Requirements

Educational Qualification / Other Requirement:

● Any Bachelor’s degree

Role Type / Key working relationships:

● Individual Contributor

● Internal team

● External stakeholders

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.