Mplus

Customer Deployment & Security Analyst

Mplus  •  Belgrade, RS (Remote)  •  20 days ago
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Job Description

We are seeking a dedicated Customer Deployment & Security Analyst to support and optimize our software deployment operations across customer environments. This role involves coordinating deployment activities, ensuring system consistency, and collaborating with multiple technical teams to maintain high standards of service delivery.

Key Responsibilities:

  • Planning and coordinating software deployment and release activities
  • Communicating with clients and coordinating all deployment-related tasks
  • Managing incidents, escalations, and resolving technical issues
  • Ensuring system compliance, patch management, and security standards
  • Managing re-imaging processes, IMAC activities, and device connectivity checks
  • Maintaining data and preparing daily, quarterly, and analytical reports
  • Identifying opportunities for automation and process improvement
  • Collaborating with teams and sharing best practices while supporting junior

What we expect from you:

  • Bachelor’s degree in IT, a technical field, or equivalent work experience
  • 1–3 years of experience in technical support, software distribution, or a related field
  • Experience with remote software distribution (ATM environment is a plus)
  • Willingness to work flexible shifts (8am - 4pm; 3pm - 11 pm; 6pm - 2am)
  • Solid troubleshooting skills and ability to perform log analysis with a good understanding of basic engineering concepts
  • Advanced knowledge of Windows environments and MS Office tools
  • Strong communication skills and ability to collaborate effectively with cross-functional team

What you will get from us:

  • Hybrid model of work
  • Work in modernly equipped offices located in the heart of the business centre in New Belgrade
  • Work in a large, international team
  • Competitive earnings and the opportunity to develop skills through paid training
  • Advancement opportunities/Career development
  • Possibility of conversion to a contract with a client with all of the benefits included

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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