We are seeking a dedicated Customer Deployment Analyst to support and optimize our software deployment operations across customer environments. This role involves coordinating deployment activities, ensuring system consistency, and collaborating with multiple technical teams to maintain high standards of service delivery.
Key Responsibilities:
Planning, creating, and scheduling software distribution jobs (DCS)
Monitoring distribution progress and troubleshooting failed installations
Analyzing logs and extracting key technical insights
Taking full ownership of tickets, managing them end-to-end while coordinating with multiple technical teams
Ensuring stability and consistency of software versions across target systems
Supporting incident triage, escalation processes, and regression testing
Contributing to process improvements and maintaining/updating technical documentation
What we expect from you:
Bachelor’s degree in IT, a technical field, or equivalent work experience
1–3 years of experience in technical support, software distribution, or a related field
Experience with remote software distribution (ATM environment is a plus)
Solid troubleshooting skills and ability to perform log analysis with a good understanding of basic engineering concepts
Advanced knowledge of Windows environments and MS Office tools
Strong communication skills and ability to collaborate effectively with cross-functional teams
Nice to have: familiarity with ITIL, SharePoint, SCCM, CA Unicenter, or similar tools
What you will get from us:
If you want to give yourself a try in the new role, apply with your CV in English and join us!
Only shortlisted candidates will be contacted. Good luck!
Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.
In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.
Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.
