Job Description

Location

North Yorkshire

Company

Sofina Foods

Hours of Work

Full-time

The Ideal Candidate

Essential Skills

• Strong Excel capability (pivot tables, VLOOKUP/XLOOKUP, data analysis)
• Basic SAP knowledge (order management, stock visibility, reporting)
• Excellent communication skills with the ability to build strong customer relationships
• Ability to manage multiple priorities and handle escalations calmly and effectively
• Strong analytical mindset with high attention to detail
• Proactive problem-solving approach with the ability to work cross-functionally

Preferred Experience

• Experience in FMCG, food manufacturing, or supply chain roles
• Familiarity with demand planning tools or forecasting systems
• Understanding of VMI processes and customer collaboration models
• Knowledge of shelf-life and stock rotation requirements in food production

Company Information

Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact on the world.

With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe, including Young’s Seafood and Karro Food Group.

At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will also have the opportunity to work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.

Sofina Foods has a 25 year history of excellence in the food industry and provides over 500 million meals for the global market every year.

Our vision is to be the most successful food company in the worldIf you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.

Country Code

GB

Why Sofina Foods?

• Competitive Salary
• Competitive Contributory Pension
• Online Benefits Hub
• Life assurance scheme
• Free onsite parking

AdRef

INDB2

Schedule

Day Shift

Salary

Competitive

Equal Opportunities

As an equal opportunities’ employer, Sofina Foods is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Whilst we still have more work to do, we aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organisation.

Your Key Responsibilities

• Communicate shortages, supply risks, and recovery plans to customers
• Review short-term promotional calendars and adjust forecasts accordingly
• Track and follow up on missed or delayed deliveries with logistics teams
• Manage customer escalations and priority requests professionally and promptly
• Support order management activities, including allocation decisions and service reporting
• Monitor inventory ageing, shelf-life considerations, and stock rotation
• Prepare weekly and monthly reports on service levels, forecast accuracy, 30/60/90 outlooks, and customer KPIs
• Participate in Joint Business Planning meetings

The Customer Demand Analyst delivers accurate forecasting, strong customer service, and clear communication with customer supply chain teams, ensuring product availability and effective demand management in a food manufacturing environment.