Job Description

Job Title

Customer Delivery Manager

Your role:

• Develops comprehensive service delivery project plans, including detailed schedules and milestones, ensuring that all customer delivery programs align with both customer expectations and company standards.
• Serves as the primary liaison between the customer and internal teams, coordinating activities and facilitating decision-making processes to guarantee the successful execution of project deliverables.
• Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.
• Identifies, addresses, and resolves any issues or challenges that arise during the services delivery, ensuring minimal disruption to timelines and maintaining a high level of customer satisfaction.
• Communicates project status, risks, and mitigation strategies regularly to customers, senior management, and other stakeholders, ensuring transparency and alignment across all involved parties.
• Collaborates closely with cross-functional teams, including supply chain, procurement, and technical departments, to ensure that all components of the project are delivered on time and within scope.
• Maintains accurate and up-to-date project documentation, such as project plans, status reports, risk management plans, and retrospective analyses, to ensure thorough tracking and accountability.
• Monitors the quality of project deliverables, ensuring they meet both internal quality standards and customer expectations, and make necessary adjustments to achieve desired outcomes.
• Establishes and nurtures strong working relationships with customers, taking the time to understand their specific needs and expectations, and delivering solutions that enhance overall customer satisfaction.
• Identifies and implements opportunities for process improvements within the project management framework, enhancing the efficiency and effectiveness of project execution.

With regards to components within service agreements like: technology maximizer packages, upgrades and new features, lifecycle products sold via service channel (direct or indirect)

• Accountable for end-to-end delivery, including order management, planning, and execution support.
• Responsible for funnel creation and effective management of Technology Maximizer opportunities, including installed base analysis, opportunity creation, pricing, and contract booking for both private customers and public tenders.
• Provide regular customer reporting and support internal performance tracking, including P&L reporting.

You are the right fit if you have:

How we work together

We believe that we are better together than apart. For this role we expect in-person activities either at customer locations or in the office at least 3 days a week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here