Job Description

Pay Range:
$18.00+ DOE

About Us:

Join our dynamic team as a Customer Service Associate/Delivery Driver! We’re looking for enthusiastic individuals who are passionate about delivering exceptional customer service while efficiently distributing our products. This is a fantastic opportunity to combine customer interaction with hands-on delivery work, all while being a key part of our thriving business.

What We’re Looking For:

• People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
• Solution-Oriented: You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
• Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!

Key Responsibilities:

• Customer Engagement: Go the extra mile to connect with customers and enhance their shopping experience.
• Welcoming Environment: Greet and direct customers upon their arrival, making them feel at home.
• Product Expertise: Provide accurate information about product features, pricing, and after-sales services to help customers make informed decisions.
• Facilitate Purchases: Conduct price and feature comparisons to assist customers in finding the right products.
• Cross-Selling: Suggest complementary products to boost sales and customer satisfaction.
• Inventory Management: Ensure racks are fully stocked and organized for an optimal shopping experience.
• Returns Management: Handle merchandise returns smoothly, ensuring customer satisfaction.
• Team Coordination: Collaborate with your team during busy periods to maintain outstanding customer service.
• Promote Offers: Keep customers informed about discounts and special promotions that enhance their shopping experience.
• Feedback Gathering: Collect customer insights and relay them to the Store Manager for continuous improvement.
• Stay Updated: Keep abreast of new products and services to better serve our customers.
• Delivery Excellence: Safely deliver a wide variety of items to different locations, following scheduled routes and maintaining punctuality.
• Vehicle Operations: Load, unload, and operate various delivery vehicles (including Non-CDL dump trucks, flatbeds, loaders, and forklifts) while adhering to DOT regulations and safety standards.
• Customer Outreach: Proactively seek feedback on services and promptly resolve any complaints.

Requirements

• Physical Stamina: Comfortable standing for long periods and performing physical tasks, including lifting to 70 pounds, stooping, and squatting.
• Driving Skills: Ability to operate commercial vehicles (like Isuzu NRR 650) for daily deliveries.
• Customer Focus: Excellent interpersonal skills to adapt and respond to diverse customer personalities.
• Multi-Tasking Ability: Capable of prioritizing tasks and managing time effectively in a fast-paced environment.
• Math Proficiency: Basic math skills for handling transactions and inventory.
• Driver Qualifications: Valid driver’s license with a clean driving record and no traffic violations.
• Organizational Skills: Strong organizational and time management abilities.

Bonus Points For:

• Industry Experience: Prior experience in the outdoor supply industry is a plus!
• Bilingual Skills: Proficiency in both Spanish and English.
• Customer Service Experience: Proven background as a Customer Service Associate or Sales Associate.
• Inventory Knowledge: Familiarity with inventory stocking procedures.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C’s that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!