Job Description

The Customer Deal Desk Drafting Specialist is a partner for the Sales team, offering support mainly for pre, but also for post-sales activities in order to secure the successful outcome of the negotiation process. The position involves working in a multi-cultural environment and covering multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

The Customer Deal Desk Drafting Specialist creates and validates contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and approvals, in response to requests received from Sales. Given the business complexity, the contracts may require non-standard terms, subject to further analysis related to approvals and clauses creation. For that purpose, the Customer Deal Desk Drafting Specialist follows defined engagement guidelines to liaise with other Customer Deal Desk Management teams, Finance, Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
Preferred Qualifications

The candidate should be advanced in English and Italian, any other foreign language is a plus. Preferred skills are: problem-solving, team player, sound planning and organizing, attention to detail and excellent change management. Previous customer service experience is a plus.

Detailed Description

The Customer Deal Desk Drafting Specialist is a partner for the Sales team, offering support mainly for pre, but also for post-sales activities in order to secure the successful outcome of the negotiation process. The position involves working in a multi-cultural environment and covering multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

The Customer Deal Desk Drafting Specialist creates and validates contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and approvals, in response to requests received from Sales. Given the business complexity, the contracts may require non-standard terms, subject to further analysis related to approvals and clauses creation. For that purpose, the Customer Deal Desk Drafting Specialist follows defined engagement guidelines to liaise with other Customer Deal Desk Management teams, Finance, Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk.

• Able to complete own role largely independently within defined policies and procedures.
• Effective teamwork and collaboration skills.
• Excellent written and verbal communication skills.
• Sound planning & organizing, detail-oriented, time management skills.
• Good command of MS Office.
• Flexible to change priorities and adjust to daily business requirements.
• Able to work effectively under time-critical deadlines and pressure.
• Demonstrate resilience in times of change and uncertainty.
• Strong personal drive and self-motivator.
• Excellent customer service skills and proactive attitude.
• Experience in handling standard contractual documents is a plus.
• Ability to evaluate alternative courses of action, together with problem-solving and decision-making skills.
• Must be fluent in English and French.

The Customer Deal Desk Drafting Specialist is a partner for the Sales team, offering support mainly for pre, but also for post-sales activities in order to secure the successful outcome of the negotiation process. The position involves working in a multi-cultural environment and covering multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

The Customer Deal Desk Drafting Specialist creates and validates contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and approvals, in response to requests received from Sales. Given the business complexity, the contracts may require non-standard terms, subject to further analysis related to approvals and clauses creation. For that purpose, the Customer Deal Desk Drafting Specialist follows defined engagement guidelines to liaise with other Customer Deal Desk Management teams, Finance, Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
Preferred Qualifications

The candidate should be advanced in English and Italian, any other foreign language is a plus. Preferred skills are: problem-solving, team player, sound planning and organizing, attention to detail and excellent change management. Previous customer service experience is a plus.

Detailed Description

The Customer Deal Desk Drafting Specialist is a partner for the Sales team, offering support mainly for pre, but also for post-sales activities in order to secure the successful outcome of the negotiation process. The position involves working in a multi-cultural environment and covering multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

The Customer Deal Desk Drafting Specialist creates and validates contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and approvals, in response to requests received from Sales. Given the business complexity, the contracts may require non-standard terms, subject to further analysis related to approvals and clauses creation. For that purpose, the Customer Deal Desk Drafting Specialist follows defined engagement guidelines to liaise with other Customer Deal Desk Management teams, Finance, Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk.

• Able to complete own role largely independently within defined policies and procedures.
• Effective teamwork and collaboration skills.
• Excellent written and verbal communication skills.
• Sound planning & organizing, detail-oriented, time management skills.
• Good command of MS Office.
• Flexible to change priorities and adjust to daily business requirements.
• Able to work effectively under time-critical deadlines and pressure.
• Demonstrate resilience in times of change and uncertainty.
• Strong personal drive and self-motivator.
• Excellent customer service skills and proactive attitude.
• Experience in handling standard contractual documents is a plus.
• Ability to evaluate alternative courses of action, together with problem-solving and decision-making skills.
• Must be fluent in English and French.

Career Level - IC2

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