You're passionate about a career delivering solutions that impact millions.
You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.
Join TFNSW within the Safety, Policy, Environment & Regulations Division where you will work in the Road Safety Regulation Team as a Customer & Data Support Officer.
You will be tasked with resolving data irregularities, DRIVES system anomalies, and defect notice issues, and all matters encompassed by stakeholders participating in the Common Expiry Date scheme.
You will support the administration and end to end delivery of the Common Expiry Date scheme to provide a timely and consistent customer experience, whilst administering the Customer Action Management System (CAMS) within DRIVES to manage customer access to high-risk transactions.
You will support investigations into issues concerning the DRIVES database to support the integrity of DRIVES access and records, and you will investigate, analyse, resolve enquiries and complex matters relating to information recorded on the DRIVES database using both SQL forms and DRIVES to maintain the provision of customer transactions.
This is a Temporary Fixed Term opportunity to 1.10.27 where you will be required to work in the office located at Parramatta, NSW.
For more information on this position and business unit, view the role description and Information pack
Your detailed knowledge of vehicle registration and licensing policies and procedures and strong DRIVES knowledge and experience formed while working across Transport for NSW or Service NSW will see you excel in delivering strong customer service to a variety of customers face to face , via phone and email.
You're recognised as a customer service professional with DRIVES skills across many common transactions with an understanding of data fixing in relation to these, skilled at communicating, with the ability to organise plan & prioritise your work, you will be experienced in working in a service environment where you have familiarity with vehicle registrations and licensing policies.
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role.
Applications close 11:59 PM 5th October 2026
For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
