Job Description

🍿 Do you speak Danish? Are you obsessed with movies, binge-worthy series, and providing top-tier support? We aren't just looking for typical customer service agents; we are looking for "Showrunners" and "Streaming Gurus" to represent Netflix, the world’s leading streaming platform! If you love talking about the latest trending shows, helping people fix their connection right before a season finale, and want to trade your winter coat for the sunny skies of Athens, your next big adventure starts here ☀️🕶️.

As a Netflix Customer Culture Expert, you will be the voice of entertainment for our Danish market. Whether a customer is trying to sign up from their brand-new Smart TV, wondering about their billing history, or experiencing a frustrating connectivity error right at a cliffhanger—you are the hero who saves movie night!

The Mission

You won’t just be answering queues; you’ll be orchestrating the ultimate customer experience across Voice channels (with the flexibility to support Chat and Email if Netflix expands the script in the future):

• The Account Director (Account & Billing Support): Help existing and potential users smoothly set up their accounts, navigate subscription updates, clarify billing history, and untangle payment methods.
• The Tech Wizard (Troubleshooting & Connectivity): Be the ultimate guide when a user gets hit with an unexpected error message or application issue, ensuring Netflix streams flawlessly across their devices.
• The Retention Specialist (The Empathizer): When a user thinks about hitting "cancel subscription," you’ll listen with true empathy, probe into their concerns, and help find a reason for them to stay tuned for the next season.
• The Collaboration Co-Star: Work autonomously using our extensive English knowledge base, gather with your team for weekly meetings, and escalate complex scenarios seamlessly via internal chat with the Tier 2 team in English.

Requirements

Are You the One? We don’t need a script-reading robot; we want an authentic, tech-savvy communicator who brings:

• Linguistic Star Power: Native or near-native fluency in Danish (C1/C2), paired with strong fluent English (B2) for your training, internal communication, and system navigations.
• Tech Savviness: Significantly advanced PC knowledge, comfortable multitasking between systems, and a typing speed of 25 wpm or faster.
• Flexibility for Peak Seasons: True autonomy and willingness to work shifts determined by client planning (including weekends, holidays, and late shifts typically between 10:00–23:00 to mirror peak viewing times!).
• Experience: No previous professional recruitment experience is required—comprehensive paid training is provided! However, if you are an active Netflix user, you’re already a step ahead.

Benefits

The "Greektastic" Perks ✨ Forget the standard, dull 9-to-5. We offer an entertainment-fueled lifestyle upgrade:

• Relocation Super-Package: If you're moving to Greece, we've got you completely covered! We'll take care of your flight to Athens, organize your initial accommodation, and guide you through the local paperwork smoothly.
• Work Your Way: Experience the best of both worlds with options to work from our high-tech Athens hub or comfortably from your own home anywhere in Greece.
• More Money in Your Pocket: Enjoy a competitive salary paid 14 times a year (yes, that’s 2 extra months of bonus salary for summer and Christmas!).
• Comprehensive Fast-Track Training: An intensive, structured training period followed by a supportive 4-week "Nesting" period to ensure you build ultimate confidence before going live.
• Growth & Community: Monthly webinars with management, active team building, private health insurance, and a vibrant, multicultural workplace.
• Live the Dream: Free Greek language lessons, endless weekend island-hopping opportunities, and a continuous supply of Mediterranean sunshine.

Ready to shift your career into the spotlight? Grab your popcorn 🍿, apply today, and let's start your Greek adventure!