Job Description

About the role

We are looking for a Customer Coordinator to support our customers throughout onboarding, implementation, and ongoing delivery.

Our customers are employers who run drug and alcohol testing programmes with ABC Labs. In this role, you will combine direct customer communication with operational coordination. You will manage customer onboarding activities, coordinate orders and customer information, and follow customer cases through to resolution.

You will work closely with Operations, Customer Operations, and Sales to coordinate activities, resolve issues, and keep customers informed.

The role is based in Stockholm.

Key responsibilities

• Act as a main contact for customers during onboarding, pilots, and ongoing delivery through email and phone.
• Coordinate onboarding and implementation activities for new customers.
• Receive, investigate, and follow up on customer cases until they are resolved.
• Communicate status, next steps, and solutions clearly to customers.
• Manage customer orders, information, and documentation in relevant systems.
• Keep customer and order information accurate and up to date.
• Identify recurring customer issues or manual tasks and raise opportunities for process improvement or automation.
• Coordinate with Operations, Customer Operations, and Sales when a customer request involves multiple teams.

What we are looking for

Experience

• 2+ years of experience in customer service, customer operations, customer administration, order management, or a similar role.
• Experience handling customer requests from initial contact through to resolution.
• Experience working with CRM, case-management, order-management, or other digital systems.
• Experience managing several customer requests or operational tasks at the same time.

Skills

• Clear written and verbal communication in Swedish and English.
• Ability to organise and prioritise tasks based on urgency and customer needs.
• Ability to investigate an issue, identify the next step, and follow it through to resolution.
• Attention to detail when handling customer information, orders, and documentation.
• Ability to work across teams and coordinate information between different stakeholders.
• Comfortable learning and using digital systems and tools.
• Ability to identify recurring issues and suggest practical improvements.

Working style

You will be successful in this role if you:

• Follow up on tasks and commitments without needing frequent reminders.
• Communicate proactively when information, timing, or priorities change.
• Stay organised when handling several requests at the same time.
• Ask questions and seek information when you do not have the answer.
• Take ownership of customer cases while involving the right team when needed.
• Look for practical ways to make recurring tasks clearer, faster, or easier.

Language requirements

• Swedish: fluent, written and spoken.
• English: fluent, written and spoken.

This is a hands-on role with regular direct customer contact.

The Practical Stuff

• Location: Stockholm
• Team: You will work closely with Operations, Customer Operations, and Sales.
• Compensation: Market-based compensation and benefits.
• Vacation: 30 days annual leave.
• Work authorization: A valid EU work permit is required. Non-EU applicants are requested to provide current and valid work-permit documentation.

Diversity & Inclusion

We are committed to building an inclusive workplace and welcome applications from people with different backgrounds and experiences. Selection is based on the skills, experience, and requirements relevant to the role.

Data Protection Notice

We process your personal data in accordance with applicable data-protection laws, including GDPR, and our recruitment privacy policy.