Job Description

Manifest Solutions is currently seeking a Customer Contract Specialist for an onsite position in Columbus, OH.

• Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations
  
• Responsible for supporting all contract life-cycles
  
• Support daily operations associated with provisioning services and contract approval processes
  
• Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes
  
• Other duties as assigned by management

Minimum Requirements:

• High School diploma or GED required. Bachelor's Degree (Business, Management preferred) or equivalent required.
• Minimum 1 year contract management, operations or relevant business experience preferred.
  
• Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.
  
• Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement
  
• Execution of complex initiatives requiring accuracy and attention to detail
  
• Fluency across numerous business disciplines/functions.
• General budgeting and accounting procedures
  
• Comprehensive Business Acumen
  
• Conflict resolution techniques
  
• Delegation
  
• Process driven; emphasis on continuous improvement
  
• Extremely organized
  
• Demonstrated experience managing multiple markets
  
• Strong leadership ability.
  
• Evidence of successfully working in a team environment
  
• Enhanced analytical thinking skills, concentration and strong attention to detail
  
• Strong service and results orientation.
  
• Organized with acute attention to details.
• Able to prioritize, multitask, and manage time effectively.
  
• Excellent communication skills, written, spoken, listening with ability to explain and interpret issues clearly.
  
• High-energy, drive, ambition, self-starter.
• Good knowledge of Excel.