We are seeking a motivated and customer-focused Sales & Customer Representative for our client to join their Insurance Support team. The successful candidate will handle customer enquiries, provide quotations, assist with claims information, and conclude sales when applicable ensuring a high standard of customer service at all times.
While previous experience or qualifications in insurance are considered an asset, full on-the-job training will be provided, along with a dedicated buddy system to support your learning and development.
Provide first-line customer support for insurance-related queries
Handle incoming calls, chats, and emails in a professional and efficient manner
Work closely with internal departments to resolve customer queries
Issue and send client documentation
Ensure an excellent customer experience through proactive communication and problem-solving
Minimum of secondary level education
Fluency in both written and spoken Maltese and English
Proficient in Microsoft Office applications
Positive, outgoing, and customer-oriented attitude
Strong communication, telephone etiquette, and organisational skills
Team player who works well under pressure
Previous experience in Insurance, Contact Centre, or Customer Care roles is an asset
Paid breaks and comfort breaks
Towing and Home Assistance benefits
Discounted insurance products
Continuous on-the-job training and career support
12 days of hybrid working per week
Birthday leave
Off-peak leave
Production bonus and variable salary
Health insurance
Sponsorship for professional qualifications and training
Outreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.
All the Partners at Outreach Recruitment have in past, worked closely with several potential clients and have identified a strong need in the quality of PEOPLE in most local industries. We have partnered up with experts in various parts of the world in order to filter well quality PEOPLE that can become part of the Maltese community and workforce.
Outreach Recruitment – The PEOPLE Company has been founded by 4 partners on the specific core values after
several years working apart in various industries on the island of Malta and Internationally.
We commonly share values of INTEGRITY, RESPECT, INTEGRATION & FAIRNESS and we consider them as the pillars of
our PEOPLE Company.
We genuinely and strongly believe that we can be the connection between talented PEOPLE and local business for both to grow in a country that is developing at a very fast rate.
