Job Description

Premium Services Customer Contact Center Coordinator II (Onsite)

About the business: For more than 34 years, VitalChek has provided an affordable, easy, and reliable way to obtain official government-issued vital records such as birth certificates. VitalChek is an official provider of online services for hundreds of government agencies nationwide, safely delivering millions of important documents every year.

About our team: We work closely with our providers, government agencies, to provide world-class customer service and reduce processing times for our customers.

About the job: Work on-site at Alaska Vital Records researching, processing, fulfilling, and shipping vital records orders.

You’ll be responsible for:

· Fulfilling VitalChek premium service orders within 2 business days

· Fulfilling all other VitalChek orders

· Researching discrepancies

· Contacting customers, answering phones/emails

· Following all compliance and privacy rules

· Reporting issues with processes/systems

· Communicating with on-site management

· Attending and completing all scheduled meetings and trainings

· Managing workload to remain within stated processing time.

· Ordering supplies

Qualifications:

· Strong verbal, written, communication skills.

· Adaptability to process changes

· Ability to multi-task and manage time effectively.

· Proficient in web and PC based applications.

· Ability work independently with minimal supervision.

U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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