Call Centre Agent, Telford, TF3 4NT
Orbit Credit Services on the lookout for Call Centre Agents to join our team in Telford on the 8th June 2026!
Benefits include:
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Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers problems. We have over 200 people working with us at our Telford office.
Orbit are based in the town centre around a 15-minute walk away from the train station and 10-minute walk to the main bus station.
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We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Are you working in a Customer Service environment in Retail or Hospitality, or in Care? Are you a recent college leaver looking to kickstart your career in Customer Service?
OR...
Are you experienced in Customer Service and looking for a new exciting and rewarding customer-driven role to develop in?
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Once you have completed our excellent 3 weeks training, you will move onto our weekly shift patterns to support our customers when they need us.
You have the option of a 37.5 or 40 hour per week contract with shift patterns that will depend on the client.
If this sounds like you, please apply to join our rapidly expanding team!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA-si=JtQgVJNc2KGROvZf
Diversity and inclusion are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. We are proud to announce that Encore Capital Group, which 'Wescot/Cabot/Orbit/DLC' is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery.
MCM is the market leader in portfolio purchasing and recovery in the United States. We lead the industry with consumer-centric practices that drive results.
In 2011, we introduced the industry’s first Consumer Bill of Rights codifying our commitment to working with our consumers through mutual engagement, understanding, collaboration and respect. Ultimately, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment.
With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India.
OUR MISSION -
Creating pathways to economic freedom
OUR VISION -
We help make credit accessible by partnering with consumers to restore their financial health
OUR VALUES -
We care: We put people first and engage with honesty, empathy, and respect
We find a better way: We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results
We are inclusive and collaborative: We embrace our differences and work together to ensure every individual can thrive
