Job Description

About the role:

The Customer Connection Portfolio Lead manages Transgrid’s customer connections portfolio across the NSW/ACT transmission network, from initial enquiry and Connection Project Agreement through to application, proposal and execution.

Working within Customer Enablement and Connections, the role ensures the portfolio is actively planned, prioritised and progressed to deliver a seamless, commercially sound customer experience while meeting Transgrid’s obligations under the National Electricity Rules.

The role develops customer strategies aligned to customer needs and network priorities and coordinates internal investment approvals to progress connection proposals and commitments. It applies commercial, financial and technical insight to support pricing, prioritisation and risk assessment, optimising value for Transgrid and its customers.

Working closely with connections planning, proposal and network teams, the role drives continuous improvement of the connection’s framework, tools and processes, and provides analysis and reporting to support informed decision-making.

What you’ll do:

• Manage Transgrid’s portfolio of customer connection projects across the NSW/ACT transmission network, overseeing progress from initial enquiry and Connection Project Agreement through to connection proposal, approval and execution.
• Develop and maintain customer connection strategies that balance customer requirements with network priorities, ensuring connections are planned, prioritised and delivered in line with business objectives and regulatory obligations.
• Lead the coordination of internal investment approvals and commercial assessments, applying financial, technical and risk-based insights to support pricing, prioritisation and decision-making.
• Partner with connections planning, proposal and network teams to progress connection opportunities, resolve barriers and deliver a seamless, customer-focused connections experience.
• Drive continuous improvement across connection frameworks, processes, tools and reporting, providing portfolio insights and performance analysis to support informed, evidence-based decisions.
• Leverage customer data, insight and feedback to inform and influence business improvement strategies related to customer service.

What you’ll bring:

• Tertiary qualifications at degree level in an appropriate discipline (such as engineering, business or commerce), or equivalent relevant experience.
• Ability to manage portfolios of projects, proposals and customer relationships, balancing competing priorities while delivering to agreed service levels.
• Demonstrated capability in developing, negotiating and managing energy infrastructure and service proposals, including connection agreements.
• Ability to prepare business cases and progress internal investment approvals within established governance frameworks.
• Track record of improving processes and procedures to enhance customer and business outcomes.
• Strong capability in ensuring compliance with regulatory requirements.
• Sound understanding of the National Electricity Rules relating to network connections, supported by working knowledge of the electricity industry and transmission network connections and service.

Our Values

Transgrids core values encompass safety, achievement, integrity, and service. Prioritising safety above all, the company emphasises making a meaningful impact through achievement, upholding honesty through integrity, and delivering exceptional outcomes for customers and communities through dedicated service. These values are ingrained in the actions and behaviours of Transgrids people, who embody them every day.

Recognition & Reward

We believe in providing our people personal, professional and social benefits so that they can deliver their best work every day. Employees have access to a range of corporate discounts across retail, utilities, travel, health & wellbeing etc, as well as novated leasing options, flexible workplace policies, 20 weeks paid parental leave and more!

Applications close on the Tuesday 8th September 2026 - Please note, our vacancy close dates may be subject to change, and we will assess applications as they are received.

Join us in shaping the future of Australia's energy network. Apply today and be a key part of the transition to a sustainable energy future.

Transgrid is committed to Health and Safety, the Environment, Equal Employment Opportunity, Diversity and Ethical Practices. All applicants are expected to demonstrate an understanding of and commitment to these areas.

We do not accept agency introductions as Transgrid operates a direct sourcing model.