For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Customer Compliance Advocate supports the compliance team by assisting in the management, analysis, and mitigation of customer compliance fines and operational deductions. This role partners closely with Account Advocates and cross functional teams to perform root cause analysis, support dispute efforts, maintain customer compliance documentation, and improve adherence to customer operational requirements. The position plays a key role in reducing compliance related risk exposure and improving visibility to compliance performance.
Major Responsibilities
Support intake, tracking, and reporting of customer compliance fines, chargebacks, and deductions.
Collaborate with internal departments to support compliance dispute documentation, evidence gathering, and follow‑up activities.
Assist with root cause analysis to identify trends, systemic issues, and recurring compliance risks.
Maintain accurate and timely data within compliance reporting tools, dashboards, and related tracking tools.
Assist with mitigation efforts aimed at reducing future compliance exposure.
Maintain and update customer compliance documentation, including routing guides, portals, and operational requirement summaries.
Support implementation of new or revised customer requirements in coordination with Compliance, Supply Chain, Customer Operations, and Contracts.
Identify process gaps or inefficiencies contributing to compliance fines, deductions, or rework.
Minimum Job Requirements
Education
Associate's degree in business or equivalent experience.
Work Experience
2 years relevant finance, sales, and/or customer service experience.
Knowledge / Skills / Abilities
Strong attention to detail and organizational skills.
Ability to analyze issues, identify root causes, and support corrective actions.
Effective verbal and written communication skills.
Ability to collaborate across cross‑functional teams.
Proficiency in Microsoft Office applications (Excel, Outlook, Teams).
Ability to manage multiple priorities in a fast‑paced environment.
Preferred Job Requirements
Education
Associate’s degree in business, Supply Chain or Operations
Work Experience
Previous experience using Salesforce, SAP or equivalent ERP
Experience with Microsoft Office suites including Excel
Prior experience in B2B customer service, sales support, inventory control, or administrative role
Experience supporting Retail customers in a manufacturing environment
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Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Generac is the total energy solutions company powering a smarter world. We help free people to use energy on their own terms by giving them access to reliable energy that is also cleaner, more efficient and better managed.
We do this by making homes a sanctuary where people have reliable power so they can safely and comfortably work, learn and entertain. Around the world, our commercial and industrial solutions are trusted to power and support businesses and critical infrastructure to protect against the challenges of an aging power grid, increasingly severe weather and escalating energy demands and rising rates.
As an industry pioneer, we are relentlessly focused on the future of energy management. We’re ushering in a new era of energy solutions where we are exploring new technologies, delivering connected solutions and protecting against increasing energy costs for consumers and commercial users.
