Salary: £25,000 - £27,500 + Bonus
Hours: Shift-based between 8:30am - 7:00pm Monday to Friday and 9:00am - 1:00pm Saturdays
At ROI, we're helping shape the future of fleet by combining people, technology and industry expertise to solve complex challenges for some of the biggest names in automotive. As the UK's leading automotive support agency, we partner with over 70% of automotive brands, delivering customer engagement, technology, insight and marketing solutions that drive measurable results.
As we continue to grow, we're looking for a Customer Complaints Advisor to join our team supporting one of our long-standing automotive partners, Kia.
If you're someone who enjoys solving problems, takes ownership of customer outcomes and thrives in a fast-paced environment, this is an opportunity to make a genuine impact. Every conversation you have helps strengthen customer relationships and contributes to the success of both our clients and our business.
As a Customer Complaints Advisor, you'll support customers across multiple channels including phone, email and webchat, delivering professional, empathetic and efficient resolutions.
Working as part of a collaborative, high-performing team, you'll take ownership of customers from start to finish, ensuring every interaction reflects the high standards our customers expect.
This is a varied and fast-paced role where you'll manage a high volume while maintaining excellent attention to detail and meeting service level expectations.
No two days are the same, so we're looking for someone who stays calm under pressure, communicates confidently and genuinely enjoys helping people.
We're looking for people who combine empathy with confidence and enjoy finding solutions.
You'll ideally have:
We believe great people deserve a great experience too.
Our benefits include:
Why ROI?
At ROI, you'll have the opportunity to do meaningful work that makes a visible difference. You'll be trusted to take ownership, supported by experienced colleagues who value collaboration over ego, and encouraged to keep learning as technology continues to transform our industry.
We're building teams that embrace curiosity, adaptability and continuous improvement, creating rewarding careers in a business that's helping shape the future of fleet.
If you're looking for a role where your work has real impact and you can continue to grow your career, we'd love to hear from you.
Apply today and become part of our journey.
Formed in 2003 and now grown to almost 400 people, ROI is an exciting and high-growth business creating incredible automotive customer experiences by unifying people, technology and marketing. ROI has become the chosen long-term partner for 27 of the world’s vehicle manufacturers and 7 of the top 10 automotive finance companies.
Looking to the future, ROI leads the way with solutions and technology enabling the automotive industry’s digital transformation with exciting solutions for direct and virtual sales to support the shift towards ecommerce.
But in achieving these things there is so much more we can do and be. ROI’s vision is to be a company that people love to work for. We want to be a community where people want to belong and feel they belong, and know they are more than just a number. We work hard to build a company that lives up to our values, and in return we want everyone to feel a deep sense of pride in ROI and what it stands for and go the extra mile to meet the needs of the company, clients, and colleagues. Above all else, this unique culture is the force that drives our success.
