Job Description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As the Customer Complaint Investigator, you will be responsible for supporting the day to day activities within the Customer Complaint Lab to ensure that the required Plant Investigation Turnaround Time is maintained and Customer Complaints are dealt with appropriately and in a timely manner.

This position is offered on a part-time basis (17.5 hours per week)

Your working schedule will be 3.5 hours per day Monday - Friday.

Main responsibilities will include:

• Investigate Customer Complaints in accordance with standardised practices and in a timely manner, in an effort to identify potential root causes of reported defects.
• Testing of returned and/or retained products and review of manufacturing records (DHR) where possible to enable confirmation or otherwise of reported defect.
• Ensure all relevant systems and supporting records are maintained as evidence of a thorough investigation to the required level, and that investigation reports are recorded on the Trackwise system in a timely manner.
• Support of Validation/Trial runs and MWOs in manufacturing to provide product testing support where required.
• Provide support for internal audits, third party regulatory audits and customer complaints as required.
• Provide a source of advice / knowledge on shift to manufacturing / technical associates on all matters relating to Customer Complaints.
• Support the Quality Engineering team on reasonable requests as they may arise.
• Support operational CI initiatives as required including documentation improvements.

About you:

• Obtained GCSE Maths and English is essential.
• Excellent PC knowledge and capability.
• Excellent numeracy and literacy skills.
• Proven working knowledge of MS Office and Minitab.
• Experience in a quality / manufacturing role within a high volume medical device-manufacturing controlled environment is a distinct advantage.
• Basic knowledge of Six Sigma and Lean Manufacturing principles.

Click on apply if this sounds like you!

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Customer Complaint Resolution, Documentations, Manufacturing, Product Testing

Optional Skills

Primary Work Location

GBR Plymouth - Belliver Industrial Estate

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You"

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

£27,600.00 - £42,075.00 GBP Annual