ZF Group

Customer Competency Center - Reporting Specialist

ZF Group  •  Istanbul, TR (Onsite)  •  3 days ago
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Job Description

Req ID 84884 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.

Customer Competency Center - Reporting Specialist

We are strengthening our team in Customer Service at our location in Istanbul/Sultanbeyli.

What you can look forward to as Customer Competency Center - Reporting Specialist:

  • Ensure proper handling of customer requests and feedback across internal platforms; provide training when required
  • Monitor CCC performance indicators, prepare comprehensive KPI reports
  • Contribute to digital transformation initiatives and support ongoing process improvement activities
  • Report system errors on platforms, coordinating with the appropriate teams to ensure prompt resolution
  • Manage annual agreements, prepare and update sales reports, provide analytical insights and reports
  • Organize campaign data and manage incoming requests through the Sales Support pool
  • Ensure process quality compliance and keep documentation and workflows up to date

Your profile as Customer Competency Center - Reporting Specialist:

  • Bachelor’s degree in Industrial Engineering, Information Systems, Econometrics, Statistics, or a related field with several years of of similar experience
  • Proficiency in MS Office applications and advanced English
  • Preferably experienced with SAP systems and Power BI reporting tools
  • Strong communication abilities with a customer oriented mindset
  • Excellent problem solving skills and a solution focused Approach
  • High eagerness to learn, commitment to continuous improvement, and ability to adapt to a fast paced work environment

Why you should choose ZF in Istanbul:

  • Health Insurance
  • Life Insurance
  • Annual Bonus System
  • Monthly Heating Aid
  • Marriage, Birth, Annual Leave Allowance, and Gift Cards

The compatibility of work and family life is firmly anchored at ZF. For more information, please visit www.zf.com/berufundprivatleben

Be part of our ZF team as Customer Competency Center - Reporting Specialist and apply now!

Contact

Onur Benli

+49 211 584 2184

ZF Group

About ZF Group

ZF is a global technology company supplying advanced mobility products and systems for passenger cars, commercial vehicles and industrial technology. Its comprehensive product range is primarily aimed at vehicle manufacturers, mobility providers and start-up companies in the fields of transportation and mobility. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate as well as enhancing safe mobility. Alongside the automotive sector – passenger cars and commercial vehicles – ZF also serves market segments such as construction and agricultural machinery, wind power, marine propulsion, rail drives and test systems.

With some 161,600 employees worldwide, ZF reported sales of €41.4 billion in fiscal year 2024. The company operates 161 production locations in 30 countries.

For further press information and photos please visit: www.zf.com

Imprint: https://www.zf.com/site/meta/en/imprint.html

Data Protection: https://www.zf.com/master/media/en/corporate/m_zf_com/meta/data_protection_social_media/Data_Protection_Notice_Social_Media_EN.pdf

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Friedrichshafen, DE
Year Founded
Unknown
Website
zf.com
Social Media