Job Description

Location: Newbury (Hybrid)

Working hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

This role is central to delivering compelling, insight-led marketing communications to our existing customers, driving brand love, retention, cross-sell and upsell. Working closely with Trading, GTM, vendor partners and the wider Marketing team, you’ll be part of the creative engine behind email, SMS and app campaigns - translating strategy into high-impact customer storytelling.

What you'll do.

• Work cross-functionally across Consumer to translate commercial and loyalty strategy into clear, brand-led storytelling
• Leverage insight, customer data and best practice to shape communications that are genuinely customer-first, resonating both emotionally and practically
• Craft clear, inspiring design briefs for our In-House Agency, ensuring creative outputs are effective, on-brand and insight-led
• Write persuasive short and long-form copy that brings propositions to life - balancing brand tone, clarity and creativity to cut through and drive action
• Collaborate with Insights team to track performance, apply learnings and optimise future campaigns
• Own timelines, approvals and stakeholder engagement to ensure smooth end-to-end delivery
• Liaise with Legal, Brand, Proposition and vendor teams to ensure compliance and consistency across all outputs

Qualifications

Who you'll be.

• Experience in customer communications within B2C marketing environments
• Strong stakeholder management skills with the confidence and credibility to influence
• Calm and solution-focused under pressure, with the ability to manage multiple priorities and deadlines
• Resilient and pragmatic, with the agility to adapt to changing priorities and pivot at pace
• Excellent copywriting and briefing skills, with the ability to translate complex propositions into engaging customer content, whilst being highly organised with meticulous attention to detail
• A strong communicator with a collaborative, proactive and can-do attitude

Additional Information

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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