Job Description

The Customer Claims Analyst is responsible for overseeing the chargeback process, communicating customer deductions, providing necessary analyses, as well as escalating and driving actions to reduce the amount of customer claims. This analyst will interface with other internal departments, depending on the reason code of the claims.

General Responsibilities
• Verifies customers deductions or claims documents
• Verifies customer claims according to agreed contracts when applicable.
• Develops track and tracing reporting for performance and escalation purposes
• Coordinates the chargeback work in process with the other stakeholders in the verification flow to ensure fast resolution
• Drives for cycle time improvements and support actions that minimize/eliminate new deductions at customers
• Supports software and process improvements in order to get verification cycle time within the goals outlined per reason code as set by management
• Develops resolutions to problems of limited scope according company's processes and procedures
• Provide financial analysis on monthly basis for open and closed chargebacks
• Responsible for the update of chargeback procedure
• Organize internal meetings to track the progress and provide support if needed
• Performs internal trainings for the chargeback process for other teams as required
• Manages escalation meetings
• Collaborates with integrations of new companies
• Develops metrics around chargebacks
• Works on standardization of the process and global alignment
• Develops escalation process based on reason codes
• Develops standardized reporting

Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Gross Annual Salary Range:

18,407.00 EUR - 25,308.80 EUR

The salary range is published in line with the EU Pay Transparency Directive and relevant country legislation.

Starting Salary

The starting salary offered will be based on objective, gender-neutral criteria , (e.g internal equivalency, relevant skills, experience, qualifications etc.). Applicants will not be asked for salary history.

SmarterTogether

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

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