Liebherr Group

Customer Claim Manager (m/f/x)

Liebherr Group  •  Bulle, CH (Onsite)  •  5 months ago
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Job Description

Your Responsibilities

  • You act as the main communication partner for our internal customers at sister plants as well as for external customers in the field of diesel engines and hydraulic products, handling complaints and warranty claims
  • You are responsible for the preparation and documentation of 8D reports for customers
  • You carry out statistical analyses and evaluations of field experience data for our products across various construction machinery applications
  • You approve technical statements for customers and also prepare reports on product failure behavior
  • You organize and monitor modification and retrofit actions at customer sites (warehouse and field), as well as regular customer meetings with sister plants and external customers

Your Profile

  • You have completed a commercial or technical studies, as well as additional training as a technician or engineer in the field of mechanics or business administration
  • You have several years of professional experience in a similar field
  • You have excellent knowledge of German, as well as very good English and/or French skills
  • You have outstanding knowledge of MS Office applications and are familiar with ERP systems
  • You are characterized by strong customer orientation and professional communication skills, good social competence and flexibility. In addition, you are reliable and responsible

Our offer

Can we inspire you to take on a responsible position in a dynamic and independent family business? We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits. The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region. Start planning your personal and professional development with us.

In order to ensure a fair application process, we cannot accept applications by post or email.

This position is subject to a background check process; the process is conducted by our partner Aequivalent.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Anna KOMARDINA.

One Passion. Many Opportunities.

The company

​Liebherr Machines Bulle SA is the centre of excellence for combustion engines (diesel and gas engines) and hydraulic components (axial piston pumps and motors). The company develops and produces various products, which find their use in building construction and civil engineering, mining, agriculture, decentralised energy, machine and plant engineering, as well as aerospace.

Location

Liebherr Machines Bulle SA

7, Rue Hans-Liebherr

1630 Bulle

Switzerland (CH)

Contact

Anna KOMARDINA

+41 26 913 31 11

Liebherr Group

About Liebherr Group

Established in 1949, the Liebherr Group today is not only one of the biggest construction equipment manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The family-run technology company employs nearly 50,000 people in over 150 companies worldwide.

Liebherr’s product range includes the segments Earthmoving, Deep Foundation Machines, Mobile and Crawler Cranes, Tower Cranes, Concrete Technology, Material Handling Technology, Mining, Maritime Cranes, Aerospace and Transportation Systems, Gear Technology and Automation Systems, Refrigeration and Freezing, Components as well as Hotels in Ireland, Austria and Germany.

The Group’s parent company is Liebherr-International AG located in Bulle, Switzerland, which is entirely owned by members of the Liebherr family.

Career possibilities can be found online: https://www.liebherr.com/en/deu/career/career.html

Imprint:https://www.liebherr.com/en-de/group/disclaimer/imprint-3705178

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Biberach, DE
Year Founded
Unknown
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