Job Description

Customer Category Manager

Market Drayton | Full-time

We’re looking for a Customer Category Manager to join our Commercial team and help drive category growth across our major UK grocery customers.

Working closely with customers and internal Commercial, Marketing and Brand teams, you’ll use retailer, market and shopper data to identify opportunities, influence ranging decisions and build compelling category recommendations. You’ll become a trusted category partner to our customers, bringing together insight, commercial thinking and a strong understanding of the grocery retail market.

What you’ll be doing

• Develop and deliver customer category growth plans, building strong and trusted category partnerships with our retail customers.
• Lead customer range reviews, using data and insight to identify opportunities that drive category growth and support Müller’s range and sales ambitions.
• Turn complex retailer, market and shopper data into clear insights and compelling recommendations.
• Identify opportunities across range, distribution, space, shopper activation and point of purchase to improve category performance.
• Build strong relationships with customers, establishing Müller as a trusted source of category expertise and insight.
• Work cross-functionally across Commercial, Marketing and Brand teams, sharing category performance, insights, NPD opportunities and customer developments.
• Contribute to customer and business planning, bringing a strong category perspective to account plans and Joint Business Plans.
• Represent the customer and shopper perspective internally, helping to influence brand plans and future development.
• Support the wider Category team through knowledge sharing, coaching and development.

What we’re looking for

• Strong experience within Category Management, Category Development or Customer Category in an FMCG environment.
• Experience working with major UK grocery retailers, including exposure to private label.
• Strong experience using retailer and market data to identify trends, opportunities and actionable insights.
• A strong understanding of category development, range reviews and category insights.
• Excellent analytical skills with the ability to turn data into a clear and engaging commercial story.
• Strong customer and stakeholder management skills, with the confidence to influence and build trusted relationships.
• An inquisitive mindset with excellent attention to detail while still being able to see the bigger commercial picture.
• Confident and articulate communication skills, with the ability to adapt your approach to different audiences.
• Self-motivated, collaborative and passionate about delivering category growth.

What we offer

• Up to 20% annual bonus
• Company car
• Private Medical Insurance
• 4x Life Assurance
• 25 days’ holiday plus bank holidays, rising with service
• Enhanced maternity and paternity family leave
• Enhanced bereavement leave
• Employer pension contributions matched up to 8%
• Access to Müller Rewards, offering a range of online and in-store discounts

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You can find out more about Müller and what it’s like to work for us by clicking here Careers at Müller UK & Ireland