Our people and culture are the heart of our success. That's why we're dedicated to nurturing and growing talent from within, offering our people the chance to expand their skills and explore new career paths.
Whether you're aiming for a promotion or considering a move into a different area of the business, we'll support you every step of the way. If you're enthusiastic about learning, eager to develop and ready to make a real impact, we'd love you to take the next step in your career with us.
Join us in our mission to create a sustainable and supportive future for everyone. Let's make great things happen together, because we do more, because we care.
EVERYTHING YOU NEED TO KNOW
We're looking for a Customer Case Specialists to join our team and play a key role in improving the experience of our business customers and retailers.
You'll take ownership of customer cases from start to finish, ensuring customers receive clear communication, timely updates and excellent service throughout their journey. Working closely with a range of operational and support teams, you'll help resolve issues quickly, build trust with customers and contribute to improving our overall service performance.
What you'll be responsible for:
HOW WE WORK
At Severn Trent, our customers are at the heart of everything we do.
We work collaboratively across teams to deliver the best possible outcomes, taking ownership of challenges and supporting one another to provide a great customer experience. This role offers plenty of opportunity to build relationships, influence outcomes and make a genuine difference for our customers.
WHAT WE'RE LOOKING FOR
You'll be passionate about delivering excellent customer service and enjoy taking ownership of problems through to resolution.
We're particularly interested in candidates who have:
Experience in customer service, case management, complaints handling or operational delivery would be beneficial, but we're equally interested in people with transferable skills and a desire to learn.
HOW WE'LL REWARD AND CARE FOR YOU IN RETURN
Working here isn't just a job – it's a career with purpose.
In return, you'll benefit from:
WHAT'S NEXT
We can't wait to hear from you!
Before you apply, you'll need an updated copy of your CV and around five minutes to spare. We'll always let you know the outcome of your application after the closing date, so keep an eye on your phone and emails.
And if this has sparked your curiosity and you'd like to find out more, search #LifeAtSevernTrent on social media or take a look at our Glassdoor page.
Because when it comes to creating a better future for our customers, communities and environment, we do more, because we care.
Water is wonderful. Without it we’d be lost. With it, everything’s possible. For every toothbrush, for every loo flushed. For the hot showers, the cool drinks, the cups of tea. But it’s not just at the heart of our homes. It’s at the heart of everything; our schools, our businesses, our hospitals. Saving lives, helping communities thrive.
We’re Severn Trent, a diverse and amazing group of people who want to keep it that way. We bring you clean water and we take it away safely too. But it’s not just what we do. It’s how we do it: not just talking, but going over and above. Stepping up and rolling our sleeves up.
It’s because we care. Not only about our water but our corner of the country. And we care for our amazing people who make all this possible. Don’t just take our word for it; we’re a Glassdoor Top 50 Company – one of the best employers in the UK right now.
At Severn Trent, we do more, because we care.
