UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.
We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students and professional who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email and phone, with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence.
Requirements
Minimum Education:
Minimum Experience:
Knowledge, Skills, and Abilities:
JOB RESPONSIBILITIES:
Customer Issue Resolution
Customer Service Excellence
Data Entry and Tracking
Consult and Collaborate
UWorld has helped millions of undergraduates, graduates, and professionals successfully prepare for high-stakes accounting, finance, graduate school, high school, legal, medical, nursing, and pharmacy exams, including the CPA, CMA®, CFA®, CMT®, MCAT®, SAT®, ACT®, AP®, MBE®, LLM, MPRE®, JD-Next™, UBE®, USMLE®, UKMLA®, COMLEX®, ABIM®, ABFM®, PANCE®, PANRE®, NCLEX®, FNP, NAPLEX®, MPJE®, and CPJE.
We help students achieve their college entrance or licensing exam goals by providing high-quality resources that help them learn and master concepts, not just memorize them. Whether students are in class or studying independently, our exam prep focuses on active learning, a proven preparation method that improves retention rates and aids in critical thinking. We are proud to offer all our learning tools at an affordable price.
Our 750+ professionals — from accomplished doctors, practicing nurses, and experienced lawyers to in-classroom educators, visionary finance experts, and skilled scientists — take great pride in crafting exam-like test questions, detailed answer explanations, vivid illustrations, and precise videos that make really hard stuff easy to understand for students. We are committed to offering educators the most up-to-date exam prep resources that seamlessly integrate into existing curricula and actively engage students to help them know what to expect — and how to succeed — on test day.
We are passionate about creating an inclusive environment where everyone feels valued while providing value to the students, educators, and partners who trust us to provide the highest-quality educational content and study tools on the market.
