Job Description

Three Openings

Minnesota Power, an ALLETE company, is an electric utility headquartered in Duluth, Minnesota. We provide electricity in a 26,000-square-mile service area in northeastern Minnesota to 150,000 customers, including 14 municipal systems and some of the nation’s largest industrial customers. Minnesota Power is committed to a sustainable future for the climate, our customers and our communities while delivering safe and reliable energy. We play a unique and significant role in ALLETE’s sustainability-in-action strategy. Our culture drives excellence through our shared values of integrity, safety, people, and the planet.

RESPONSIBILITIES:

• Serve as the first point of contact in responding to customers, providing effective service and resolving inquiries related to billing, service disruptions, account management, basic programs and services offered, and general utility services information.
• Take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues.
• Interact with customers through communication channels such as mail, email, contact center, and in-person interactions, as needed or assigned.
• Serve as a liaison between customers and departments.
• Set up new accounts and maintain records on customer accounts.
• Support credit and collection functions within prescribed scope, including establishment of payment agreements for past-due balances and coordinating field processes according to established procedures and service regulations.
• Utilize customer service systems.
• Proficiently operates a personal computer.

REQUIRED EDUCATION:

• High school diploma or equivalent.

REQUIRED EXPERIENCE:

• One year or more directly related customer service experience.

SPECIAL REQUIREMENTS:

• This position will report regularly in person to Duluth, MN.
• Weekly schedules may vary and may include week days until 7:00 PM and Saturdays
• Weekly schedules are subject to change based on business need
• This position may be subject to assessment of skills, job match and/or aptitude

BENEFITS:

• The expected hourly compensation range for this position is $30.14 – $33.49. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, and experience. Additionally, this position qualifies for a comprehensive benefits package, including Retirement Benefits, Medical, Dental & Vision, Health Savings Account, Flexible Spending Account, Life Insurance and Disability, Tuition Reimbursement, Voluntary Benefits, Paid Absences, and more.

This applicant pool may be used to fill additional openings within 120 days of the posting close date.

Employer will not sponsor Visas for position.

External applicants must apply online via www.allete.com/careers.

ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.

EEO/AA/F/M/Vet/Disabled