Job Description

Customer Care Support Representative

Contract-to-Hire | $17.00-$18.00/hour | Full-Time | In-Office

Looking for a customer service role where you can truly leave work at work?

TES Staffing is partnering with a well-established national business solutions company to find a Customer Care Support Representative to join their friendly, collaborative team. This is an excellent opportunity for someone who enjoys helping customers, staying organized, and working in a professional office environment, without the pressure of sales quotas or high-stress customer interactions. This role can be perfect for someone coming from retail, hospitality, banking, or healthcare customer service who wants to move into a corporate office setting!

If you're looking to build corporate office experience, strengthen your resume, and work alongside a supportive team that wants to see you succeed, we'd love to hear from you.

Why You'll Love This Opportunity

• Contract-to-hire with long-term career potential
• 100% in-office desk position in a professional corporate environment
• Supportive leadership and teammates who are invested in your success
• Stable Monday-Friday schedule
• No sales, cold calling, or after-hours responsibilities
• A role you can truly walk away from at the end of the day
• Great opportunity to build valuable customer service and corporate operations experience while expanding your professional network

What You'll Do

As the first point of contact for customers, you'll play an important role in ensuring they receive prompt, professional support. Every day is a little different, keeping the work engaging while remaining manageable and team-oriented.

Responsibilities include:

• Process customer requests received by phone and email accurately and efficiently
• Coordinate service appointments and dispatch field technicians
• Monitor open service requests and prioritize work to ensure timely customer support
• Answer customer questions regarding service visits, orders, shipments, supplies, and equipment
• Resolve routine customer concerns with professionalism and empathy
• Maintain accurate customer records and update internal databases
• Review customer account activity and product usage to ensure accurate order fulfillment
• Track orders and provide customers with shipping and delivery updates
• Generate reports and document customer interactions
• Collaborate with internal departments to resolve issues quickly and provide an outstanding customer experience

What We're Looking For

We're looking for someone who genuinely enjoys helping people and takes pride in delivering excellent service.

You'll be successful if you have:

• High School Diploma or GED
• At least one year of customer service, order processing, dispatch, account support, or administrative office experience
• Excellent communication and phone etiquette
• Strong attention to detail and organizational skills
• The ability to multitask while maintaining accuracy
• Experience using CRM or customer management software is a plus
• Working knowledge of Microsoft Word and Excel
• A positive attitude and willingness to learn

Who This Role Is Perfect For

This is a fantastic opportunity for someone who:

• Wants to transition into a professional corporate office environment
• Enjoys customer service but isn't looking for a high-pressure call center
• Likes staying organized and solving problems
• Wants a stable role with a great team culture
• Is looking for a company where they can grow after a successful contract period

If you're dependable, customer-focused, and ready to join a company that values teamwork and professionalism, we'd love to connect with you.

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