Job Description

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.

With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.

We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.

Find out more at RIB Careers.

Key Details

The most important information about the work model, working hours, and contract

Location: London

Work model: hybrid (2–3 days per week in the office)

Working hours: Full Time

Contract type: Permanent

 Your Impact in This Role

The Most Important Things About Your Team, Your Focus, and Your Impact

As a Customer Care Consultant at RIB, you will play a key role in helping construction professionals get the most value from their software solutions. Acting as a trusted advisor and primary point of contact, you will support customers using RIB construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management.

Working as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through your expertise, problem-solving skills, and customer-focused approach, you will contribute directly to customer satisfaction, retention, and long-term success.

This role is ideal for candidates with experience in Quantity Surveying, Cost Estimation, Construction Technology, or Software Support. Ready for your next level?

Division: Customer Care

You will report to: Director ESAM Customer Support

Key Responsabilities

As a Customer Care Consultant, you will provide technical and functional support to customers using RIB Candy and other RIB software products.

Customer Support & Incident Management

• Assist users with workflow support related to Cost Estimation, Quantity Surveying, Tendering, Project Cost Management, Construction Commercial Processes
• Respond to customer support enquiries via phone, email, and support platforms in a professional and timely manner
• Diagnose, investigate, and resolve software-related issues and customer incidents; escalate complex technical or customer satisfaction issues when required
• Track customer cases through to resolution while maintaining clear and proactive communication
• Collaborate with product, development, and support teams to resolve customer challenges efficiently

Documentation & Knowledge Management

• Document software issues, resolutions, and product improvements
• Create and maintain knowledge base articles and help centre content
• Contribute to continuous improvement initiatives that enhance the overall customer experience
• Share knowledge and best practices across the global Customer Care organization

Your Profile

• Experience in Quantity Surveying, Cost Estimation, Construction Commercial Management, or a related construction discipline (preferably RIB Candy experience)
• A natural curiosity and investigative mindset, with the ability to analyse problems, identify root causes, and deliver effective solutions
• A strong customer-centric approach, combining active listening, empathy, and patience to understand customer needs and provide high-quality support and guidance
• The ability to remain composed and solution-focused in a fast-paced environment, managing competing priorities and challenging situations with professionalism
• Strong analytical capabilities, enabling you to interpret data, assess processes, identify trends, and transform insights into meaningful recommendations and reporting
• A collaborative mindset and proven ability to work effectively within cross-functional teams, positively influencing outcomes and driving resolution without relying on formal authority
• The ability to remain composed and solution-focused in a fast-paced environment, managing competing priorities and challenging situations with professionalism
• Excellent verbal and written English communication skills (minimum Level C1)

Advantageous

• Experience with RIB Candy
• Previous experience supporting software users, customers, or internal stakeholders

Your next step

Career Team Contact: Jessica Casallas

Our application process - from the online application and an initial interview with our Career Team to your first welcome - is structured, transparent, and predictable.

• Initial meeting with Jessica
• First technical interview with the Customer Care management team
• Second technical interview with the Customer Care executive management team

What You Can Expect from Us

We know that a new work environment should be rewarding not only professionally but also personally. That’s why we support you beyond your day-to-day tasks - with these specific benefits:

What Sets Us Apart

• A structured start: personalized onboarding, organized networking
• A modern work schedule model: trust-based working hours, flexible working hours (flex time), workations, the option to work hybrid or remotely (see Key Facts)
• Schneider Electric stock ownership program (UKSEOP)
• Company sponsored pension scheme
• Company sponsored supplementary healthcare (BUPA)
• Life insurance
• Career development and personalized professional growth: We support you in strategically building on your professional and personal strengths through team- and role-based training and personalized development opportunities
• National and international career opportunities within the RIB Group and the Schneider Electric corporate network
• Room for ideas and active participation: With us, you can actively contribute your own ideas, new approaches, and suggestions for process optimization - whether through direct dialogue with your team, via the company’s idea management system, or in team and management settings such as the RIB Town Halls

What we take for granted

• Ways to be sustainable: digital infrastructure
• Regular employee events

RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join RIB to create the transformative technology that enables our customers to build a better world.