Job Description

What is this incredible role?

The Customer Care Internship is a customer service-oriented role where you make sure that we offer the best value for top decision-makers as well as the solution providers to utilize our service to the fullest! You keep our customers engaged, respond to their requests, and actively reach out to them to prepare them for their meetings. In simple words, you will be the face/voice of our company when our service is delivered to them!

Who are we looking for?

We are looking for students who are eager to gain practical experience and grow their skills in a dynamic work environment. Whether you’re studying Business Administration, Event Management, Hotel Management, or any other relevant field, we welcome all students passionate about customer service and eager to be part of an international team.

About Aurora Live

Aurora Live is the leading B2B partner for technology and management service providers — connecting them directly with top decision-makers from the largest and most influential companies.

Through our exclusive matchmaking platform, we help commercial teams shorten sales cycles, accelerate business conversations, and build lasting customer relationships

Trusted by over 10,000 senior IT decision-makers and 900 solution providers across 11 countries, we create strategic meetings that deliver real business results.

We’re proud to be the trusted partner of some of the most innovative companies in the technology and management space

In this role, you would be working in our Helsinki office.

How will you have an impact?

• Providing customer service on the phone, in virtual meetings, and via email

• Assisting in planning the 'speed date sessions' between decision-makers and solution providers

• Guiding attendees through our virtual platform before and during meetings

• Collecting feedback and delivering services that meet customer needs

• Ensuring that 1-2-1 meetings are delivered in a timely manner

We are looking for a new colleague with:

• Ongoing studies in a relevant field (such as Business Administration, Event Management, Hotel Management, or any other studies are welcome)

• A high-class customer service mindset

• Excellent multitasking skills

• Good IT skills (MS Office)

• Professional-level proficiency in English (other European languages like German, French or any Nordic language is a plus)

• Ambition to learn and succeed in your work

• A positive attitude and team spirit!

The benefits of choosing us for your internship

• Engage with and network with national and international high-level decision-makers—this will be a massive advantage wherever your career takes you in the future

• Become part of a fun and collaborative culture where we enjoy spending time together

• Join an international growth organization with plenty of career development opportunities after your internship

• A monthly internship salary of €1000

• Enjoy a sports and culture benefit, lunch vouchers, occupational health, and corporate discounts at local gyms and lunch places

We wish you could start at the 10th of August 2026, and finish on the 12th of February 2027.

How to become considered for this fantastic opportunity?
Simple! Just send your application and CV in English to us today.

Recruitment Process:

• Apply: Submit your application and fill in the pre-interview form.

• First Selection: We will evaluate candidates and contact you asap

• Interview (week 23): if selected, you will be invited to a group interview in-person