Job Description

STAGE IN CUSTOMER CARE

We are looking for an enthusiastic Customer Care Intern to support our team in sales order processing for ROCKWOOL Core Solutions customers.

This internship will help you acquire practical skills and a solid understanding of the key tasks and processes related to order handling. Over time, you will gain broad experience and develop the autonomy needed to succeed in a fast‑paced work environment.

Who we are

ROCKWOOL Core Solutions is part of the ROCKWOOL Group. We provide tailor‑made stone wool and engineered mineral fibre solutions for Original Equipment Manufacturers (OEM) systems. We work closely with industrial manufacturers, using our expertise to develop solutions precisely matched to each project’s needs.
Find out more: www.coresolutions.rockwool.com

Location

ROCKWOOL Italia – Milan (Corso Sempione/Domodossola) | Office‑based

What you will be doing

You will be supported and trained to contribute to the main sales order processing activities, including:

• Order entry and follow‑up in SAP
• Managing the order book and monitoring delivery timelines
• Communicating with customers (phone/email) regarding enquiries, order status, delivery dates and updates
• Coordinating with production planners, logistics teams and factories across Europe
• Ensuring accurate and timely processing of customer orders
• Collecting, recording and following up on customer claims/complaints, liaising with the relevant internal departments
• Data entry and maintenance in the CRM, ensuring accuracy and completeness of customer records
• General administrative support to the Customer Care team and KAMs, including documentation handling (delivery notes, invoices, reports, archiving), ensuring compliance with established standards and rules

What you bring

• Bachelor’s degree and/or previous experience in Customer Service
• Structured and organised working style, with strong attention to detail
• Excellent communication and interpersonal skills; ability to work under pressure
• Customer focus, problem‑solving mindset and results orientation
• Good Microsoft Office skills
• SAP knowledge is a plus
• Excellent command of Italian and English, both written and spoken

We also attach great importance to Integrity and a positive attitude: you are proactive, reliable and enjoy working in a team.

What we offer

• Contract type: Extracurricular internship (Stage extracurricolare) – 6 months
• Internship allowance: €1,000/month
• Meal vouchers: €10 per worked day
• Flexible working hours;
• 1 day of remote work per week
• Inclusive, international work environment with strong business impact

We have prepared an onboarding programme for you. This will give you the opportunity to learn the process details and connect with a close‑knit group of people who are always ready to support each other.

ROCKWOOL transforms volcanic rock into safe, sustainable solutions used worldwide. We’re proud of our commitment to sustainability and diversity.

Ready to build the future with us?

Apply now with your CV in English and become part of an industry‑leading team.

What makes people stay and thrive at ROCKWOOL? We believe in building strong connections, growing your career, and making an impact that matters.

We are a purpose-driven, sustainable, and people-focused company built on three strong pillars 🌍 Sustainability & Responsibility – every role helps create a better tomorrow.
🤝 Collaborative Culture – together, we innovate and succeed.
🚀 Career Growth & Stability – your growth meets the stability of a company founded in 1937.