The Customer Care Specialist with Portuguese is responsible for managing and resolving customer queries related to billing, payments, credit notes and account balances. The role ensures timely and accurate resolution of issues, supports cash collections and contributes to a positive customer experience while maintaining strong internal controls.

Why Join This Team:

• Permanent full-time contract

• Flexible hybrid/remote working model

• Competitive salary and bonus scheme

• Generous relocation package

• Friendly and flexible work environment

• Work from home policy in place

• Flexible working hours

What You Will Do:

• Handle customer queries related to invoices, payments, credit notes and disputes.

• Investigate issues and coordinate with the internal teams (Billing, Collections, Logistics, Sales, etc).

• Resolve queries within the agreed SLA and maintain accurate documentation.

• Support collections by removing blockers to cash.

• Identifying recurring issues and contribute to process improvements.

• To ensure strict adherence to Internal Controls & Sarbox requirements.

What You Need to Succeed:

• A minimum of 1 year experience within a finance organization.

• Understanding of Order-to-Cash and Accounts Receivables processes.

• Fluency in English and Portuguese, both written and verbal.

• Experience with ERP system (SAP).

• Strong analytical, communication and customer service skills.

• University Level education (desirable).

#LI-AI1

#LI-HYBRID