Job Description

A job that matters: Your Tasks

• In all matters be a professional dormakaba representative and aim to create an outstanding customer experience.
• Handle customer inquiries regarding dormakaba products and services, providing accurate and timely information.
• Help customers with choice of products, create/distribute quotations, and place/follow up orders.
• Address and resolve customer complaints and handle claims or disputes efficiently to ensure customer satisfaction.
• Assist customers with questions related to warranty and contract entitlements, ensuring they understand their rights and benefits.
• Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions.
• Dedicated customer base (C) - district/projects/OEM/Key account to support Sales, including KAM plan execution, to develop and increase sales.
  
  

An experience that matters: Your Skills

• Education in dministration, sales, customer service or similar experience.
• Good verbal and written communication skills.
• Business and sales skills.
• Intermediate level knowledge of all dormakaba’s product clusters.
• A customer first mindset.

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust. 
• Attractive remuneration package. 
• Opportunity for flexibility with a hybrid working model. 
• Home office allowance. 
• 25 days paid annual leave. 
• Additional health insurance. 
• Employee Assistance Program (Mental Health, Legal & Financial Counselling).
• 102,26 EUR Food vouchers. 
• Public transportation card. 
• Optional parking space. 
• Multisport card. 
• Language training opportunity. 
• Employee referral program. 
• Brand new modern office premises in a class A business building. 
• Fresh fruits in the office. 
• Training and mentorship programs. 
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development.