Are you passionate about helping others? If so, we want you on our team!
MOHELA is seeking Customer Care Specialists to provide exceptional service and support to our customers. In this role, you’ll assist customers with managing and repaying their loans through inbound and outbound calls, helping them understand their options, and work toward successful account resolution.
IMPORTANT POSITION DETAILS:
HYBRID WORK & TRAINING:
This position follows a hybrid work model that includes both remote and in-office work. The 5-week New Hire Training program will be primarily virtual; however, in-office attendance is mandatory on the designated training dates listed below and 2-3 days per month after the training period.
The final full week of training will be completed in the office to ensure you have hands-on support during the on-the-phone portion of training.
Employees will also be required to report onsite as needed following training 2-3 days per month, including situations where home internet or technical issues prevent remote work.
Full participation and attendance throughout the training period, including all required in-office dates, is mandatory.
AFTER TRAINING SCHEDULE:
Following New Hire Training, employees will be assigned one of the schedules below based on business needs. Applicants must be available to work either schedule.
Shift One
Shift Two
OFFICE AND TECHNOLOGY REQUIREMENTS:
MOHELA will provide the computer equipment and software needed for the position. Employees working remotely must have the following to successfully execute job responsibilities:
Computer equipment will be distributed onsite on the first day of employment.
MINIMUM REQUIREMENTS:
PREFERRED QUALIFICATIONS:
16
WHO WE ARE:
At MOHELA we are a nationally recognized nonprofit organization with over 40 years of experience in student loan servicing and higher education financing. Since our establishment in 1981, we have been dedicated to providing world-class customer service to our borrowers, understanding the unique challenges that come with financing higher education.
WHAT WE OFFER:
MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan. MOHELA is here to assist you!
Headquartered in St. Louis, Missouri, with an operating center in Columbia, Missouri, and office in Washington, DC, our prime focus is student loan servicing. Our expert and tenured staff of over 2,000 employees:
•Are well-trained to understand Federal Policy and Regulations,
•Are skilled in offering excellent customer service, and
•Offer a personalized interaction to meet the unique needs of each student borrower we service.
As a nationally-recognized leader in student loan servicing and higher education financing, we provide informative and responsive interactions to each call and encounter to ensure each borrower has a positive experience.
