Job Description

Job Posting Title

Customer Care Specialist - Maternity Leave

The challenge

An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.

What you will do

At Haier Europe we want to provide the best possible experience to every customer who interacts with us. That’s why we’re hiring a care specialist. The customer care specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations.

The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued. In particular:

• Drive a seamless customer experience that creates positive sentiment for our brand

• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers

• Collaborate with our customer-success and product teams to drive constant improvement

• Maintain accurate records of customer interactions and steps taken to resolve issues

• Manage customer conversations across our support channels (in-store, online, and via phone)

• Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support

• Proactively take steps to enhance the customer experience

• Share relevant customer feedback to help us improve our offerings

• Evaluate our customer support processes, devise improvements, measure results, and iterate

• Report on key customer service metrics and identify noteworthy trends

What you need to succeed

​ Must have

Education High School Diploma

Professional experience: 2 years of experience in a similar role

Language Italian & English both written and spoken

Soft skills

• Problem-solving ability, backed by good judgement

• Ability to collaborate across departments and teams

• Friendly and empathetic demeanor

Technical Skills

• Good knowledge of Microsoft Word, Excel and PPT

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Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.