Customer Care Specialist II (Remote)
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
The Customer Care Specialist II helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.
Minimum Qualifications and Experience
The hourly rate range for this position is: $22.00 - $24.00
The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.
At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -
Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.
Driving the evolution of industry-leading innovation, Vitu is the only provider offering end-to-end vehicle lifecycle solutions. With in-state EVR (Electronic Vehicle Registration), out-of-state title and reg nationwide with Vitu Interstate, title lifecycle management with Collateral Management Solutions (CMS), E-Titling with National Title Exchange (NTX) and digital payoff and title releases with Accelerated Title™ (AT), Vitu makes it easier than ever to secure and manage vehicle titles and liens and follow through with electronic titling and registration from anywhere in the nation. Vitu’s complete end-to-end vehicle lifecycle management streamlines operations for partners and governments, delivering a seamless digital titling and registration ecosystem today — all backed by unmatched support. Vitu also provides compliance training through RMP and offers powerful APIs for large volume enterprise organizations. Vitu operates throughout the United States.
