Job Description

CWS Workwear Croatia d.o.o. Textile Service is a brand of CWS International GmbH and its subsidiaries, founded back in 1899. The group currently employs around 10,600 people in 60 countries.

CWS and its employees strive to help clients raise their hygiene standards across all business areas: from HORECA and industry, to schools, kindergartens, airports, ships, hospitals, nursing homes, and even the smallest offices.

Apply today and become part of our team!

Due to an increase in workload, we are looking for a:

Customer Care Specialist for Workwear (m/f)

Your main responsibilities will include:

• Providing support to customers and the sales team, ensuring timely delivery of services and products

• Actively, quickly, and efficiently resolving customer requests and issues in cooperation with the team

• Proactive communication and maintaining relationships with existing customers

• Daily communication with customers via email and phone, as well as occasional field visits to existing customers to provide explanations, make arrangements, or deliver samples

• Cooperation with the internal warehouse and logistics

• Timely execution of all business obligations, deadlines, and administrative tasks

Requirements:

• Secondary school education (high school diploma)

• Category B driving license – active driver

• Active use of English in spoken and written communication

• Team player

• Responsibility and patience in daily work

• Good computer literacy and ability to work with applications (MS Office, MS Outlook, Teams, Internet)

• Advantage: experience with AdvanTex and Salesforce (not a requirement)

• Willingness to occasionally work in the field (visits to existing customers)

• Flexibility and resourcefulness

• Well‑developed communication skills and customer-oriented approach

• Organizational skills, responsibility, and discipline in completing work tasks

• Strong focus on service quality and customer satisfaction

What we offer:

• Work in the morning shift (start at 7:00 or 8:00 as agreed)

• Possibility of remote work upon agreement with your supervisor

• Regular salary aligned with your contribution, plus the possibility of additional earnings

• Long‑term cooperation

• Paid transportation and meals

• Non‑taxable allowances: Christmas bonus, Easter bonus, vacation allowance

• Professional working environment

• Open internal communication and a positive working atmosphere

If you are interested in this position, please apply by submitting your CV by April 21, 2026 via the application link. Only shortlisted candidates will be contacted.