Job Description

Responsibilities: • Provide customer support aligned with defined KPIs and service standards • Identify customer needs by asking the right questions and clarifying concerns • Deliver accurate and timely resolutions using available tools and resources • Communicate clearly, professionally, and with empathy • Build rapport with customers while maintaining efficiency • Maintain basic knowledge of client products and/or services • Accurately document customer interactions and update records as required • Navigate systems to track, manage, and resolve customer inquiries • Participate in initiatives that improve customer satisfaction and business performance • Offer relevant products and/or services when appropriate • Refer complex concerns to appropriate teams or senior staff as needed Requirements Qualifications: • High school graduate (college level is a plus) • With 3–6 months of customer service or related experience (preferred) • Strong computer navigation skills and PC knowledge • Strong verbal and written communication skills • Detail-oriented, dependable, and organized • Able to multitask and adapt in a fast-paced, high-production environment • Patient, professional, and customer-focused • Able to work both independently and as part of a team • Open to shifting schedules as needed