Responsibilities:
• Provide customer support aligned with defined KPIs and service standards
• Identify customer needs by asking the right questions and clarifying concerns
• Deliver accurate and timely resolutions using available tools and resources
• Communicate clearly, professionally, and with empathy
• Build rapport with customers while maintaining efficiency
• Maintain basic knowledge of client products and/or services
• Accurately document customer interactions and update records as required
• Navigate systems to track, manage, and resolve customer inquiries
• Participate in initiatives that improve customer satisfaction and business performance
• Offer relevant products and/or services when appropriate
• Refer complex concerns to appropriate teams or senior staff as needed
Qualifications:
• High school graduate (college level is a plus)
• With 3–6 months of customer service or related experience (preferred)
• Strong computer navigation skills and PC knowledge
• Strong verbal and written communication skills
• Detail-oriented, dependable, and organized
• Able to multitask and adapt in a fast-paced, high-production environment
• Patient, professional, and customer-focused
• Able to work both independently and as part of a team
• Open to shifting schedules as needed
At Level Up Talent Solutions, we help growth-minded coaches, consultants, agency owners, and BPOs scale smarter, without burnout.
We’ve built a $0–$5M ARR business in just five years with zero outside funding. Now, we empower entrepreneurs to do the same by connecting them with Lean-Pro Talents, highly trained, proactive professionals from the Philippines who plug into your business, drive results, and support long-term growth.
Whether you're buried in admin or struggling to hire, we bring the people, systems, and structure to help you grow with clarity and confidence.
🔹 Who We Serve
Online businesses scaling to consistent monthly revenue
Coaches and consultants ready to delegate
BPOs and small enterprises needing smarter hiring
🔹 What We Offer
Virtual Assistant Services
Business Process Outsourcing (BPO)
Recruitment Process Outsourcing (RPO)
🔹 Why We're Different
Done-for-you, not DIY
Vetted Lean-Pro Talents™, not freelancers
Systematic, scalable solutions — no guesswork
Ready to level up your team and operations?
📩 Message us or visit: www.lvluptalentsolutions.com
