Customer Care Specialist – Peoria Heights, IL
Department: Customer Service
Starting Wage: $20/hour
Training Schedule: Monday – Friday; 8:45am – 5:15pm
Regular Schedule: 5 days, 8:45am - 5:15pm, at least one weekend day required
Benefits: Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service
Sherman's: Proudly Not Normal Since '76 (and Counting!)
Forget everything you think you know about retail. Back in '76, while the world was doing its thing, Sharon Sherman was busy building something different – a side hustle selling clocks and gifts with a whole lot of heart. Fast forward nearly half a century, and Sherman's has blossomed into four locations packed with home appliances, furniture, and mattresses.
Sure, we've grown beyond microwaves, but our family values? Rock solid. Show Concern. Have Fun. Be Helpful. Demonstrate Integrity. Show Ambition. Develop Relationships. These aren't just words on a wall; they're the fuel that keeps us going.
Now, about you.
You're not looking for just any customer service, call center job.
You want to be part of something real, something positive, where "dreading Monday" isn't in your vocabulary.
You're excited to help people and work alongside genuinely awesome folks every single day.
You'll be the first point of contact for our customers, helping them resolve issues, find information, and ensure their homes run smoothly. This isn't just about answering calls; it's about making a real difference in people's lives with every interaction.
Let's be real: "customer service" can sound a bit... well, daunting. But here at Sherman's, we're flipping the script. We believe customer service can be, dare we say, fun! We do it by supporting each other, growing together, and embracing our authentic selves every single day.
In this role, you’ll play an important part in keeping our customers’ homes running smoothly. At Sherman's, great service means more than just fixing things – it’s about making people’s lives better.
Ready to join a supportive, caring team and make a difference? Apply today!
Equal Opportunity Employer. Pre-employment background check required.
Sherman's is not your typical store.
We weren't normal in 1976, and we're never going to be normal. See, we were founded as a side-hustle when a fiercely-independent woman named Sharon Sherman decided to sell some clocks and gifts while her kids were in school. Her husband Jack was a lineman at CILCO. Do you know how hard it is to be a lineman? Real hard. Like hard enough that taking a risk to sell some crazy new thing called a "microwave" seemed like a safer way to make a living.
Now back then, no one knew what the heck a microwave was, and they sure didn't want to shell out $500 for one. But that wasn't going to stop Jack or Sharon. They constructed a microwave cooking school. Every Peorian and their friend attended Sharon's cooking classes. OK, maybe not everyone, but they were a hit, and we were officially in the home appliance business.
Then came the dawn of the flashy big box stores and the world proclaimed, "Local businesses are doomed!". We begged to differ. Instead, Jack and Sharon said how 'bout you "Deal Direct with the Owners and Save!"? Peorians liked the sound of that better. They still do.
Today more than 190 employees bear Jack and Sharon's can-do attitude across four Central Illinois locations. Their son, Paul Sherman, currently steers this ship. He says all we have to do is, "Make sure our customers are really happy they chose Sherman's." Sounds easy enough, right? Actually no, but working hard is in our DNA.
You wanna know something silly? Just the other day we heard a mumbling that rhymed with Hamzon, followed by, "Local businesses are doomed!". We've heard that before somewhere. Over 40 years ago.
You can shop plenty of normal stores, but we're happy being different. It's exactly what you're going to love about us.
