Job Description

Customer Care Specialist

Horizon Radiology

Join a supportive, patient-focused team delivering essential healthcare services across New Zealand.

Horizon Radiology is part of the network of leading radiology IDX Group practices in New Zealand. We specialise in X-Ray, Ultrasound, and Pregnancy Scans, with a strong focus on patient care and clinical excellence.

Our experienced team are dedicated to delivering high-quality imaging services using the latest technology in a welcoming and supportive environment. Join Horizon Radiology and make a real impact on patient care while working in a professional, collaborative team.

As part of the Integral Diagnostics (IDX Group) we are one of Australasia’s largest radiology providers with more than 90 sites in Australia and New Zealand, we’re proud to offer a supportive, forward-thinking environment for our people. As a publicly listed company on the ASX 300, IDX combines stability with growth opportunities — driven by our quality, innovation, focus on patient care and investment in the latest technology. Joining IDX means being part of a leading network where your expertise makes a real difference in delivering the best health outcomes for patients.

Key Responsibilities

• Answer telephone calls and respond to patient enquiries in a professional, caring, and sensitive manner.
• Schedule patient appointments and maximise available booking opportunities across our clinics.
• Provide patients with preparation instructions, cost estimates, and information regarding concession card requirements.
• Process and action patient referrals accurately and efficiently.
• Manage appointments using our state-of-the-art RIS system (Visage) to optimise clinic efficiency.
• Quote relevant fees and Medicare rebate information to patients.
• Ensure patients are fully informed of any preparation requirements before their appointment.
• Collaborate closely with Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers, and Nuclear Medicine Technologists to support a seamless patient journey.
• Maintain accurate patient records while adhering to privacy and confidentiality requirements.

About You

To be successful in this role, you will have:

• Previous experience in customer service, medical administration, healthcare bookings, or a contact centre environment.
• Excellent verbal and written communication skills.
• A professional and empathetic approach when dealing with patients and healthcare professionals.
• Strong organisational and time management skills with the ability to manage competing priorities.
• High levels of accuracy and attention to detail.
• Confidence using computer systems and learning new technology.
• The ability to work both independently and collaboratively within a multidisciplinary team.

FOR YOU

Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
Fitness Passport: Access to many locations nationwide to support your fitness goals.
Employee Discounts: Discounts from retailers for everyday expenses, holidays, health insurance, and more.
Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
Referral Bonuses: Financial incentives for referring great talent to our team.
Career Advancement: Opportunities for career growth and succession planning within an innovative company.
Work-Life Balance: Flexible work options for full-time or part-time roles.
Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Apply Now

If you're passionate about people and want to grow your healthcare career, we'd love to hear from you.

👉 Click Apply to submit your CV and cover letter.

Naomi Fairweather nfairweather@idxgroup.com.au or +61 400 577 005.

Building a healthier world, by delivering the best health outcomes one patient at a time.