Job Description

Looking to switch gears from hospitality? This could be your next big move.

Do you thrive on helping people and creating memorable experiences? At Voltex Electrical Accessories, we know the value of exceptional service and we believe your background in hospitality has uniquely prepared you to shine in customer care.

We’re not just about products, we’re about creating “WOW” moments for electricians across Australia. Now, we’re inviting passionate, service-minded individuals from the hospitality industry to bring their people skills into a new, exciting, and stable environment.

What you will be doing as a Voltex Customer Care Specialist

• Delivering meaningful interactions across phone, email, and live chat — always with empathy, energy, and professionalism.
• Be the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease
• Transform challenges into triumphs, resolving complaints and issues with a blend of professionalism and personal touch
• Collaborate like a pro, working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftly
• Keep our promise of excellence alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM system
• Elevate our brand with every conversation, embodying our commitment to WOW service by going the extra mile in every interaction

Requirements

• 5 years experience in customer service or customer experience minimum
• A magnetic personality with communication skills that can light up a room
• A master of multitasking, with the superpower to prioritize and manage time like a pro
• A proactive problem-solver who enjoys finding better ways to do things.
• A commitment to continuous learning, especially when it comes to mastering product and technical knowledge
• Tech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seas

Benefits

• Convenient onsite parking, because your journey to us should be as smooth as your workday, no more city commutes or shift changes.
• A competitive salary and benefits package that appreciates your worth
• A supportive and inclusive work environment where everyone's voice matters
• No Weekends! Set working hours Monday to Friday - reclaim your weekends for adventure!
• A permanent role that offers long-term job security in a company that's always moving forward
• Work with purpose — helping real people every day in a stable, fast-growing company.

If you're looking to leave behind the rigid scripts, the constant churn, or the feeling of being just another headset on the floor, and instead join a team where your passion for customers is truly valued, this is your chance.

Apply now and let us help you create a future you’ll be proud of.