INDIBA Group is a global medical device organization in the field of Radiofrequency and Laser solutions for the physiotherapy, aesthetic and veterinary markets, and is known worldwide for its scientific research carried out over the last 40 years.
At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs, offering treatments that allow people to continue their lifestyle at an older age and animals too.
Revitalizing lives is what we do, and what our teams work on achieving every day.
We are looking for a Customer Care & SAT Specialist to ensure an excellent after-sales customer experience through the management and follow-up of service cases, customer communication, and operational support for our Technical Service team.
This role combines customer care, case management, and cross-functional coordination within a dynamic international environment.
Customer Care & Case Management
Manage service cases from opening to closure through the ticketing system.
Follow up with distributors and end customers regarding repairs, replacements, shipments, and case status.
Ensure accurate documentation and full traceability of claims and service activities.
Escalate critical or delayed cases when necessary.
SAT Operations & Coordination
Support SAT operations through administrative and operational follow-up tasks.
Coordinate with QA, Customer Service, Logistics, and SAT teams to ensure smooth case progression.
Support warranty and claims management processes.
Maintain organized service documentation and records.
Process Improvement
Ensure data quality within ticketing systems.
Support operational reporting and process tracking.
Contribute to workflow optimization and continuous improvement initiatives.
Minimum 2 years of experience in Customer Service, After-Sales, or Service Operations roles.
Experience working with ERP, CRM, or ticketing systems.
Strong customer orientation and communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities in a dynamic environment.
Proactive, collaborative, and process-oriented mindset.
Experience in technical service, healthcare, or medical devices is a plus.
Spanish: Native or Fluent.
English: Advanced level.
Permanent, full-time position.
Hybrid work model and flexible schedule.
Competitive compensation aligned with experience.
Fringe benefits (meal voucher / flexible compensation, BH Bienestar program, etc.).
Opportunity to join an international, innovative, and growing medical device company.
40 years legacy in Radiofrequency, Laser devices, and regenerative medicine solutions for Aesthetics, Rehabilitation, Intimate Health, Veterinary & Pharma.
Our cutting-edge 448 kHz frequency technology is the cornerstone of our world-renowned therapies, empowering individuals to enhance their lives and accelerate recovery from injuries across various sectors. With the recent integration of K-LASER, a global leader in medical lasers, we’ve propelled our commitment to advancing treatments, embracing new technologies, and expanding our global presence in medical research.
At INDIBA, our pioneering spirit thrives as we continuously revolutionize treatment methods, addressing evolving needs in healthcare. Our mission is to contribute to the well-being of patients, particularly the aging population, enabling them to maintain their lifestyle as they age. Our relentless dedication to revitalizing lives drives our daily research and development efforts.
INDIBA has a longstanding position in Spain and a sustained track record of global growth. INDIBA, having strategically invested in market expansion, regulatory compliance, and operational excellence, has recently entered a transformative growth phase. True to our continuous fostering of innovation, we have added new technologies to our portfolio of products, unlocking new markets and new treatments for our trusted patients worldwide.
